Every traveler seeks reliable and trustworthy reviews to make informed decisions about their accommodation choices. At DHPL Travels, we understand the importance of guest feedback, so we’ve created a transparent and user-friendly review system. Let’s dive into the details of how our review process works and ensure your stay at Winter Villa Kandy is nothing short of exceptional.
The Review Scoring System
At DHPL Travels, we rate each review on a scale of 1 to 10, allowing us to calculate an overall score. To determine the overall score, we aggregate all the review scores and divide the total by the number of reviews received. Guests also have the option to provide separate subscores for essential aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are submitted independently, without a direct link between them.
Your Review Matters
We value your opinion, whether you’ve stayed at the accommodation or simply visited the property. At DHPL Travels, you can review any accommodation you booked through our platform, even if you didn’t stay overnight. Should you wish to edit a review you’ve already submitted, our friendly Customer Service team is always available to assist you.
Fighting Against Fake Reviews
At DHPL Travels, we have a dedicated team of experts and cutting-edge automated systems that specialize in detecting and removing fake reviews from our platform. If we identify any suspicious activity, we promptly delete the reviews and, if necessary, take appropriate action against those responsible. We encourage our valued guests to report any suspicious content to our Customer Service team for thorough investigation by our fraud prevention experts.
Transparency and Relevance
We believe in publishing a wide range of reviews, both positive and negative, to offer an authentic representation of guests’ experiences. However, to maintain the integrity of our platform, we refrain from displaying reviews that include or reference the following:
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information, such as emails, phone numbers, or credit card details
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or violence
- Spam or fake content
- Animal cruelty
- Impersonation (i.e., falsely claiming to be someone else)
- Any violation of our review guidelines
To ensure that reviews remain relevant, we generally accept reviews submitted within 3 months of checking out. Additionally, we may cease displaying reviews that are 36 months old or more, or if the accommodation undergoes a change of ownership.
Engaging in Dialogue
We believe in fostering open communication between guests and accommodations. Winter Villa Kandy has the option to respond to reviews, providing a platform for meaningful engagement and addressing any queries or concerns.
Sorting and Filtering for Your Convenience
When browsing through multiple reviews, rest assured that the most recent ones are prioritized, considering various factors such as language and whether they include comments along with ratings. We offer sorting and filtering options, allowing you to arrange reviews by the time of year, review score, and other criteria for a personalized experience.
Upholding Guidelines and Standards
At DHPL Travels, we adhere to the highest standards of Expertise, Authoritativeness, Trustworthiness, and Experience (E-E-A-T), particularly regarding Your Money or Your Life (YMYL) content. Our guidelines and standards ensure that the content on our platform remains relevant and family-friendly, enabling users to make well-informed decisions. Regardless of tone, the following principles apply to all comments:
- Contributions should be travel-related, helping others make informed choices.
- Personal, political, ethical, or religious commentary is not necessary and will be removed.
- We aim for a global audience, so please refrain from profanity or creative spelling to approximate it.
- Hate speech, discriminatory remarks, threats, sexually explicit language, violence, or promotion of illegal activities are strictly prohibited.
- Genuine and unique content from guests is highly valued. Reviews should be original and unbiased, reflecting each individual’s experience. Booking.com property partners are prohibited from posting on behalf of guests or offering incentives in exchange for reviews. We strictly discourage any attempts to lower competitors’ ratings through negative reviews.
At DHPL Travels, we prioritize privacy and take precautions to protect your personal information. We make every effort to obscure details such as email addresses, telephone numbers, website addresses, social media accounts, and similar information for your safety and peace of mind.
Customer Opinions and Liability
Opinions expressed in reviews belong solely to DHPL Travels’ valued customers and properties. These opinions do not necessarily reflect those of DHPL Travels. We do not assume any responsibility or liability for the reviews or responses posted on our platform. Please note that while we serve as a distributor of guest comments and responses, we are not obligated to verify their accuracy. We aim to display the most relevant reviews by default, taking into account factors such as the date of the review, the presence of text, and the absence of anonymity. Additional sorting options may be available to further enhance your browsing experience.
In our commitment to serving a global audience, we may provide translations powered by Google. However, please be aware that Google disclaims all warranties related to these translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
Let DHPL Travels be your trusted companion in discovering exceptional accommodations, like Winter Villa Kandy. Book your next adventure with confidence and experience the quality and reliability that we stand for. DHPL Travels is here to make your travel dreams a reality.