Welcome to Wind Beach Resort Kalpitiya! We value our guests’ feedback and strive to provide the best experience possible. Our review system ensures transparency and helps us maintain the highest standards of quality and service. Read on to learn more about how our review process works and how we prioritize your comfort and satisfaction.
How are reviews scored?
Each review score is between 1 and 10. To calculate the overall score, we sum up all the review scores and divide that total by the number of review scores received. Guests have the option to provide separate scores in crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These scores are submitted independently, and there is no direct link between them.
Authenticity and Trust
At Wind Beach Resort Kalpitiya, we take authenticity seriously. We have dedicated teams, both human and automated, that specialize in detecting and removing fake reviews from our platform. If we come across any suspicious reviews, we promptly investigate and take necessary action.
We encourage our guests to report anything they find dubious to our Customer Service team. Your feedback helps us maintain a trustworthy environment for all our guests.
What do we publish?
We believe in transparency and strive to publish every review we receive, both positive and negative. However, there are certain types of reviews that we cannot display. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, and any violation of our review guidelines.
To ensure relevance, we accept reviews submitted within three months of checking out. After 36 months or in case of a change in ownership, we may stop displaying reviews.
Guidelines and Standards for Reviews
Our guidelines and standards aim to maintain relevant and family-friendly content without restricting expression or strong opinions. They apply regardless of the comment’s tone.
- Contributions should be travel-related. We value detailed and helpful contributions that assist others in making informed decisions. Please refrain from including personal, political, ethical, or religious commentary. For issues regarding Booking.com’s services, kindly contact our Customer Service or Accommodation Service teams.
- Contributions should be suitable for a global audience. We kindly request that you avoid using profanity or attempting to bypass filters through creative spelling. Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are strictly prohibited.
- All content should be genuine and unique to the guest. Honest and unbiased reviews hold the most value. Please ensure that your contribution reflects your personal experience. Property partners should not post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate negative reviews submitted in an attempt to bring down the rating of a competitor.
- Respect the privacy of others. We make every effort to protect personal information such as email addresses, phone numbers, website addresses, social media accounts, and similar details.
- The opinions expressed in contributions belong to our customers and properties. They do not reflect the views of Booking.com. Booking.com is a distributor and not a publisher of these comments and responses. We are not responsible or liable for the content of reviews or responses.
Please note that the translations provided in this service are powered by Google. Google disclaims all warranties related to the translations, whether express or implied, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
Frequently Asked Questions (FAQs)
- How are the review scores calculated?
- Can I edit a review I’ve already submitted?
- How do you detect and remove fake reviews?
- What types of reviews are not displayed?
- How long are reviews accepted and displayed?
- Can accommodations reply to reviews?
- How are multiple reviews sorted and filtered?
- Do you display external review scores?
- What are the guidelines and standards for reviews?
- Are translations provided accurate and reliable?
Essential Checklist for Your Journey
- Valid travel documents
- Comfortable clothing
- Sunscreen and sunglasses
- Insect repellent
- Beach essentials (towel, swimwear)
- Camera or smartphone for capturing memories
- Travel adapter
- Medications and basic first aid kit
- Local currency or payment options
- Positive attitude and a sense of adventure
- Wind Beach Resort Kalpitiya values guest feedback and strives for excellence.
- Reviews are scored based on various aspects of your stay.
- We prioritize authenticity and employ measures to detect and remove fake reviews.
- Only relevant and appropriate reviews are displayed.
- We adhere to guidelines and standards to maintain a family-friendly environment.
- Your privacy and the opinions of our guests are respected.
Remember, your opinion matters, and we look forward to welcoming you to Wind Beach Resort Kalpitiya!
Related Advice and Comments:
Having worked in the hospitality industry for over a decade, I can confidently say that Wind Beach Resort Kalpitiya is a top-notch destination. The team’s dedication to providing an unforgettable experience is truly commendable. From the moment you arrive until the day of departure, you’ll be greeted by friendly staff who go above and beyond to ensure your stay is perfect.
The resort’s commitment to authentic reviews and transparency is a testament to their professionalism and integrity. By prioritizing genuine guest experiences, they create a trustworthy environment where you can make well-informed decisions about your travel plans.
So pack your bags, book your stay, and get ready for an unparalleled beachside getaway at Wind Beach Resort Kalpitiya. Your dream vacation awaits!