A Paradigm Shift in Review Scores
At DHPL Travels, we understand the significance of review scores when selecting the perfect accommodation. To provide you with an accurate overall score, we meticulously evaluate and aggregate each individual review score. Our process involves summing up all the review scores received and dividing the total by the number of reviews.
Subscores that Matter
We believe in empowering our guests to share their expertise by allowing them to provide separate subscores in crucial areas including location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores are independent of the overall score, adding depth and precision to each review.
Genuine Reviews, Guaranteed
At DHPL Travels, authenticity and trust are our top priorities. To ensure the integrity of our review system, we have dedicated teams and automated systems that specialize in detecting and removing fake reviews. Rest assured that if we identify any fraudulent activities, we take immediate action against the responsible parties. We encourage our valued users to report any suspicious content to our Customer Service team so that our fraud team can swiftly investigate.
The Power of Relevance
At DHPL Travels, we strive to maintain a relevant and credible platform for travelers worldwide. While we value every review we receive, we adhere to a set of guidelines to uphold the quality of our content. Therefore, reviews including politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be displayed.
Timeless Reviews, Timely Reflections
To ensure the currency of our reviews, we only accept submissions made within three months of checking out. Additionally, reviews older than 36 months or pertaining to accommodations under new ownership may no longer be displayed. This approach allows us to present you with the most up-to-date and relevant information.
Engaging Dialogue
We believe in fostering open communication between accommodations and guests. As such, an accommodation has the opportunity to respond to reviews, encouraging mutual understanding and resolution.
The Latest Insights at Your Fingertips
When perusing multiple reviews, you’ll find the most recent ones at the top, taking into consideration various factors such as language, rating, and comments. To further enhance your browsing experience, our platform allows you to conveniently sort and filter reviews by time of year, review score, and more.
A World of Perspectives
In the spirit of offering a comprehensive view, we occasionally feature external review scores from renowned travel websites. We pride ourselves on transparency, clearly indicating when these scores are included.
Guidelines and Standards for Constructive Reviews
To maintain a welcoming and inclusive environment, DHPL Travels upholds a set of guidelines and standards for reviewing accommodations. These guidelines apply to all comments, regardless of their tone. Our aim is to facilitate informative contributions while respecting the diversity of our global audience.
- Contributions should focus on travel-related experiences, providing detailed and insightful content to aid fellow travelers in making informed decisions.
- We kindly request that personal, political, ethical, or religious commentary be omitted from your contributions. Promotional content will be removed, and any concerns regarding DHPL Travels’ services should be directed to our dedicated Customer Service or Accommodation Service teams.
- Contributions should uphold a global standard, avoiding the use of profanity or creative spelling to approximate profanity in any language. Comments or media containing hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity will not be permitted.
- We value the authenticity and uniqueness of your contributions. Reviews carry the most value when they are original and unbiased. We encourage you to express your genuine experiences. As our esteemed property partners, we kindly request that you refrain from posting on behalf of guests or offering incentives in exchange for reviews. DHPL Travels does not tolerate attempts to manipulate ratings by submitting negative reviews about competitors.
- We respect the privacy of all individuals. Therefore, Booking.com will make every effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details to protect the privacy of both guests and property partners.
- The opinions expressed in contributions belong solely to DHPL Travels’ customers and properties and do not reflect the views of Booking.com. Booking.com assumes no responsibility or liability for any reviews or responses. It is important to note that Booking.com acts as a distributor and not a publisher of these comments and responses. Our role is to provide a platform for sharing experiences, without obligation to verify their accuracy.
- By default, reviews are sorted based on the date of submission and additional criteria to prioritize the most relevant reviews. These criteria include language, substantive content, and non-anonymous reviews. Further sorting options may be available based on the type of traveler or score.
Translations Disclaimer
As part of our commitment to a global audience, our service may include translations powered by Google. We acknowledge that Google is responsible for the accuracy, reliability, and any implied warranties of these translations, including merchantability, fitness for a particular purpose, and non-infringement.
At DHPL Travels, we invite you to explore the White Villa Resort and experience the art of meaningful travel. Discover the wonders that await you at DHPL Travels.
