Introduction
At White Tower Hotel, we value our guests’ opinions and feedback. Our review scoring system allows guests to rate various aspects of their experience, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. To calculate the overall score, we aggregate all the review scores and divide them by the total number of reviews. It’s important to note that subscores and overall scores are submitted independently and are not directly linked.
Submitting Reviews
If you have stayed at our accommodation or visited the property, you can review it on our platform. In case you need to edit a review you have already submitted, simply reach out to our Customer Service team, and they will be happy to assist you.
Ensuring Authenticity
We have a dedicated team of professionals and automated systems that specialize in detecting fake reviews. If we identify any fraudulent activity, we promptly delete those reviews and take appropriate action against the responsible parties. We encourage our users to report any suspicious reviews to our Customer Service team, so that our fraud team can thoroughly investigate the matter.
Review Guidelines
While we strive to publish all reviews, both positive and negative, there are certain guidelines we follow. We do not display reviews that include or reference politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. Any violation of our review guidelines is strictly prohibited.
To maintain relevance, we generally accept reviews submitted within 3 months of checkout. Additionally, we may stop showing reviews that are 36 months old or if the property undergoes a change of ownership.
Interactive Features
At White Tower Hotel, we encourage open communication. Accommodations have the option to reply to reviews, allowing for constructive dialogue with our guests.
The most recent reviews are displayed at the top, taking into account factors like language, rating, and comments. You can sort and filter reviews based on the time of the year, review score, and other criteria to find the most relevant information.
External Review Scores
Occasionally, we may incorporate external review scores from reputable travel websites. When we do this, we clearly indicate the source to ensure transparency.
Guideline and Standards for Reviews
At White Tower Hotel, we maintain high standards for review content. Our guidelines promote relevant and family-friendly contributions without suppressing individual expression or strong opinions. Here are some key points to consider:
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Contributions should be travel-related and provide helpful information that assists others in making informed decisions. Please refrain from including personal, political, ethical, or religious commentary. We remove promotional content, and any issues regarding our services should be directed to our Customer Service or Accommodation Service teams.
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Contributions should be suitable for a global audience. Any use of profanity or attempts to bypass language filters is not permitted. Hate speech, discriminatory remarks, threats, sexually explicit language, violence, and the promotion of illegal activities are strictly prohibited.
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All content should be genuine and unique to the experiences of our guests. We value original and unbiased reviews. Property partners associated with White Tower Hotel should not post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate attempts to manipulate our ratings by submitting negative reviews about competitors.
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Respecting the privacy of others is crucial. Booking.com takes measures to safeguard personal contact details, including email addresses, phone numbers, website URLs, social media accounts, and similar information.
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The opinions expressed in contributions belong to our valued customers and properties and do not necessarily reflect those of Booking.com. As a distributor, we do not verify the reviews but provide a platform for sharing experiences. We cannot be held responsible or liable for the content of reviews or responses.
By default, reviews are sorted based on the date of the review and additional criteria to display the most relevant feedback. We offer various sorting options, such as by traveler type or review score, to cater to individual preferences.
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DHPL Travels is committed to providing you with a comfortable and enjoyable experience at White Tower Hotel. We value your feedback and look forward to welcoming you soon!
