Introduction
When it comes to reviewing accommodations, each score is based on a scale of 1 to 10. To calculate the overall score, we tally up all the individual review scores and divide that total by the number of reviews received. As guests, you have the opportunity to provide separate scores in important categories such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These individual scores are independent of the overall score, meaning there is no direct correlation between them.
Reviewing Your Accommodation
If you have booked an accommodation through our platform and stayed there, or even if you reached the property but did not actually stay, you are eligible to leave a review. Should you wish to edit a review you have previously submitted, simply reach out to our dedicated Customer Service team.
Detecting and Handling Fake Reviews
At DHPL Travels, we have a team of professionals and automated systems specifically designed to detect and eliminate any fraudulent reviews submitted to our platform. In the event that we come across any suspicious content, we take immediate action by deleting the review and, if necessary, taking appropriate measures against the responsible party. We highly encourage anyone who notices any questionable reviews to report them to our Customer Service team. Our experienced fraud team will thoroughly investigate each report.
Review Guidelines and Exclusions
Our goal is to publish every review we receive, whether positive or negative. However, there are certain instances in which we cannot display a review. This includes any review that contains or refers to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam or fake content, animal cruelty, impersonation, or any violation of our review guidelines.
In order to ensure that the reviews remain relevant, we may only accept reviews submitted within 3 months of checking out. Additionally, reviews that are older than 36 months or for accommodations that have undergone a change in ownership may no longer be displayed.
Accommodation Responses and Review Display
Allowing accommodations to respond to reviews is a core feature of our platform. This provides a valuable opportunity for accommodations to address any concerns or issues raised by guests.
When browsing through multiple reviews, you will find the most recent ones at the top. However, several factors, such as language, whether the review consists of just a rating or also includes comments, and more, can influence the positioning of the reviews. To help you easily find the information you need, you can sort and filter reviews based on various criteria like the time of year, review score, and other relevant factors.
External Review Scores
At times, we may present external review scores from other well-known travel websites. We want to ensure complete transparency, so whenever we include such scores, we will clearly indicate their source.
Guidelines and Standards for Reviews
To maintain the quality and integrity of our platform, we have established guidelines and standards that apply to all reviews. These guidelines aim to keep the content on DHPL Travels relevant and family-friendly, while allowing for freedom of expression and diverse opinions. They are applicable to all comments, regardless of their tone.
Here are some key points to keep in mind:
- Contributions should primarily relate to travel experiences.
- The most helpful reviews are detailed and assist others in making informed decisions.
- Please refrain from including personal, political, ethical, or religious commentary.
- Promotional content will be removed, and any issues regarding DHPL Travels’ services should be directed to our dedicated Customer Service or Accommodation Service teams.
- Contributions should be suitable for a global audience and avoid offensive language and creative profanity in any language.
- Comments or media that contain hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited.
- All content should be genuine and unique to the guest. We value original and unbiased reviews. Accommodation partners are not permitted to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate attempts to undermine a competitor by submitting negative reviews.
- Please respect the privacy of others. To safeguard personal information, we make every effort to conceal email addresses, phone numbers, website addresses, social media accounts, and similar details.
- The opinions expressed in reviews belong to DHPL Travels’ customers and properties, and do not necessarily reflect the views of DHPL Travels. DHPL Travels assumes no responsibility or liability for any reviews or responses. As a distributor, we do not have an obligation to verify the content and are not a publisher of these comments and responses.
- By default, reviews are sorted by the date of the review and additional criteria to display the most relevant reviews. These additional sorting options may include the type of traveler or the review score.
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