Introduction
At DHPL Travels, we understand the importance of guest reviews when it comes to choosing the perfect accommodation. To provide a comprehensive overview, we collect individual review scores in various categories, including location, cleanliness, staff, comfort, facilities, value, and free WiFi. These scores are then combined to calculate an overall score, which helps travelers make informed decisions.
Independent Review Scores
It’s important to note that guests provide their subscores and overall scores independently. There is no direct link between them. This ensures that each aspect of the accommodation is evaluated individually, giving travelers a detailed understanding of their experience.
Genuine Reviews Only
To maintain the integrity of our platform, we have a dedicated team of experts and automated systems that identify and eliminate fake reviews. If any suspicious activity is detected, we take immediate action and remove the fraudulent content. We encourage users to report any concerns they may have, allowing our fraud team to investigate effectively.
Review Guidelines
At DHPL Travels, we value diversity and respect all opinions. However, to ensure a safe and informative environment for our users, we have guidelines in place. We do not publish reviews that contain politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. Any violation of our review guidelines is taken seriously.
Relevance and Timeframe
To ensure the relevance of reviews, we accept submissions within three months of check-out. Additionally, reviews that are older than 36 months or pertain to accommodations with a change of ownership may no longer be displayed.
Accommodation Responses
At DHPL Travels, we believe in open communication. Accommodations have the ability to respond to reviews, fostering a constructive dialogue between guests and property owners. This allows for transparency and resolution when addressing any concerns or feedback.
Sorting and Filtering
To provide a user-friendly experience, our platform sorts reviews based on various factors. The most recent reviews are displayed at the top, taking into account language, ratings, and comments. Users can also sort and filter reviews based on the time of year, review score, and other preferences.
External Review Scores
Occasionally, we may showcase review scores from other reputable travel websites. Rest assured, we always clearly indicate when an external score is used to provide a comprehensive perspective.
Guidelines and Standards for Reviews
To maintain an inclusive and family-friendly environment, we have established guidelines and standards for reviews. We encourage contributors to provide travel-related content that is helpful and detailed, without including personal, political, ethical, or religious commentary. We also urge our global audience to avoid profanity, hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activities. We value genuine and unbiased contributions that reflect the unique experiences of our guests. Therefore, property partners are prohibited from posting on behalf of guests or offering incentives in exchange for reviews. Finally, we prioritize the privacy of all individuals and take measures to protect personal information.
Translations Disclaimer
Please note that translations provided by Google may be available on our platform. While we strive for accuracy, Google disclaims all warranties related to these translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
At DHPL Travels, we are committed to providing a trustworthy platform where travelers can find reliable information and make informed decisions about their accommodations. Book your dream villa in Piliyandala with confidence!
