Introduction
At DHPL Travels, we understand the importance of reviews when it comes to choosing the perfect accommodation. Our review system is designed to provide you with comprehensive information about our villas in Pasikuda. In this article, we’ll explain how our review scores are calculated, what guidelines we have in place, and how we ensure the authenticity of our reviews.
Review Scores and Subscores
To give you a well-rounded overview of our villas, we use a review scoring system. Each review score ranges from 1 to 10. These scores are then aggregated, and the overall score is calculated by dividing the total by the number of reviews received. Additionally, guests have the option to give separate subscores for important categories such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are independent of each other.
Writing Reviews
If you have stayed at one of our villas or visited the property, you can leave a review on our platform. Even if you didn’t actually stay at the accommodation but got to the property, you can still share your feedback. Should you need to edit a review you’ve already submitted, our friendly Customer Service team is here to assist you.
Detecting Fake Reviews
We take the issue of fake reviews very seriously. Our platform utilizes both human experts and automated systems dedicated to detecting and eradicating any fraudulent submissions. If we come across any suspicious reviews, we promptly remove them and take appropriate action against the responsible parties. If you ever spot anything that raises your suspicions, please report it to our Customer Service team so that our fraud team can thoroughly investigate the matter.
Review Guidelines
To ensure the relevance and quality of the reviews we publish, we have specific guidelines in place. We strive to showcase both positive and negative reviews; however, we will not display any reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Review Timeframe
To maintain the timeliness and relevance of our reviews, we accept submissions within 3 months of checking out. Reviews that are 36 months old or older may no longer be displayed, or if the accommodation has undergone a change of ownership.
Accommodation Responses
We value open communication and encourage accommodations to respond to reviews. Your feedback is important to us, and we believe in fostering a constructive dialogue between guests and property owners.
Sorting and Filtering Reviews
When multiple reviews are available, the most recent ones will appear at the top. Various factors, such as language and whether a review contains comments or is solely a rating, also influence the sorting. You have the option to sort and filter reviews based on the time of year, review score, and more.
External Review Scores
On occasion, we may include external review scores from other well-known travel websites. When we do this, we make it explicitly clear that these scores are from external sources.
Guidelines and Standards for Reviews
At DHPL Travels, we maintain high standards for the content published on our platform. Our guidelines and standards are in place to ensure that the reviews remain relevant, family-friendly, and unbiased. We appreciate detailed contributions that help other travelers make informed decisions. While expressing opinions, please refrain from including personal, political, ethical, or religious commentary. Additionally, we expect all content to be appropriate for a global audience, without any profanity, hate speech, discriminatory remarks, threats, sexually explicit language, violence, or promotion of illegal activities. Genuine and unique reviews are highly valued, and we discourage accommodation partners from posting on behalf of guests or offering incentives in exchange for reviews. Lastly, we respect the privacy of all individuals mentioned in reviews and take measures to protect their personal information.
Translations Disclaimer
Please note that our service may include translations powered by Google. While we strive for accuracy, Google disclaims all warranties related to translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
We hope this article has provided you with valuable insights into our review system at DHPL Travels. For more information or to book your stay in Pasikuda, visit us at DHPL Travels.
