Unbiased and Authentic Reviews for Your Perfect Stay
At DHPL Travels, we understand that finding the ideal accommodation for your vacation is essential. That’s why we provide you with unbiased and authentic reviews from our valued guests. Our review system ensures that you get the most reliable information to make informed decisions when choosing a villa in Moratuwa.
How We Calculate Review Scores
Each review score ranges from 1 to 10. To determine the overall score, we aggregate all the review scores and divide the total by the number of reviews received. Guests can also provide separate subscores in crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that the subscores and overall scores are submitted independently, without any direct link between them.
Genuine and Trustworthy Reviews
When you book and stay at an accommodation through our platform, you have the opportunity to review your experience. Whether you actually stayed at the property or simply visited, we value your feedback. Should you wish to edit a review you’ve already submitted, our dedicated Customer Service team is here to assist you.
Rest assured that we prioritize the authenticity of our reviews. Our platform employs both experienced individuals and advanced automated systems to detect and remove any fake reviews. If any suspicious activity is spotted, we encourage you to report it to our Customer Service team so our fraud specialists can thoroughly investigate.
Review Guidelines: What We Don’t Publish
While we strive to publish every review we receive, both positive and negative, there are certain criteria we strictly adhere to. We do not display reviews that contain or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, references to violence, spam, fake content, animal cruelty, or impersonation. Any violation of our review guidelines will result in the review being withheld from publication.
Timeliness of Reviews
To ensure the relevance and accuracy of reviews, we accept submissions within 3 months of checking out. Additionally, reviews older than 36 months or pertaining to accommodations that have undergone a change of ownership may no longer be displayed.
Engage with Accommodations
DHPL Travels encourages open communication between guests and accommodations. If you have a review, the accommodation has the opportunity to respond, enhancing the overall transparency and accountability of the review process.
Sorting and Filtering Options
When browsing through multiple reviews, the most recent ones will appear at the top. However, other factors, such as language and the presence of comments, may influence the sorting. You can also take advantage of our sorting and filtering options, allowing you to organize reviews based on the time of year, review score, and more.
Transparency with External Review Scores
To provide you with a comprehensive overview, we occasionally include external review scores from well-known travel websites. Rest assured, we always make it clear when we incorporate external reviews into our system.
Guidelines and Standards for Reviews
At DHPL Travels, we adhere to strict guidelines and standards to ensure that the content on our platform is relevant, family-friendly, and unbiased. These guidelines are applicable regardless of the comment’s tone. We kindly request that contributions remain travel-related and offer detailed insights to help fellow travelers make informed decisions. Please refrain from including personal, political, ethical, or religious commentary. Promotional content will be promptly removed, and any concerns regarding our services should be directed to our dedicated Customer Service or Accommodation Service teams.
Respect and Global Audience
We strive to create an inclusive and respectful environment for our global audience. We kindly ask that you avoid using profanity or attempting to approximate it with creative spelling in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited.
Genuine and Unique Contributions
We highly value original and unbiased content. Your contribution should reflect your personal experience and provide a valuable perspective for our community. Property partners associated with DHPL Travels are prohibited from posting on behalf of guests or offering incentives in exchange for reviews. We do not tolerate attempts to manipulate review ratings by submitting negative reviews about competitors.
Respecting Privacy
At DHPL Travels, we prioritize the privacy of our guests. We take precautions to obscure personal details such as email addresses, telephone numbers, website addresses, social media accounts, and similar information.
Opinions and Liability
The opinions expressed in the reviews on our platform belong to our valued customers and properties. They do not reflect the views of DHPL Travels. We do not accept responsibility or liability for any reviews or responses. As a distributor, we do not have an obligation to verify the content but strive to maintain transparency and uphold the integrity of our platform.
By default, reviews are sorted based on the date of the review and additional criteria to display the most relevant content, including language, reviews with text, and non-anonymous reviews. You may find additional sorting options available based on the type of traveler or review score.
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Visit DHPL Travels for an exceptional villa experience in Moratuwa!
