Introduction
At DHPL Travels, we understand the importance of customer reviews when it comes to choosing the perfect accommodation. That’s why we have a comprehensive system in place to ensure that every review is genuine and helpful. In this article, we’ll explain how our review system works and the guidelines we adhere to in order to maintain the highest standards of credibility and trustworthiness.
How Reviews Are Scored and Submitted
When guests review their accommodation, they can provide separate scores for various aspects, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These scores are then combined to generate an overall score. It’s important to note that these subscores and overall scores are submitted independently, without any direct link between them.
Ensuring Genuine Reviews
We take the authenticity of reviews seriously. Our dedicated team, along with automated systems, specializes in detecting and removing fake reviews from our platform. If you come across any suspicious activity, we encourage you to report it to our Customer Service team, and our fraud team will investigate the matter promptly.
What We Don’t Publish
While we value all feedback, there are certain types of content that we don’t display to ensure the quality and relevance of reviews. This includes politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, and any violation of our review guidelines.
Timeframe and Ownership
To ensure the timeliness of reviews, we accept submissions made within 3 months of checking out. Additionally, we may stop displaying reviews that are older than 36 months or if there has been a change of ownership in the accommodation.
Accommodation Responses
We believe in fostering healthy communication between guests and the accommodation providers. Therefore, accommodations have the option to respond to reviews, allowing for open dialogue and the opportunity to address any concerns or express gratitude.
Sorting and Filtering
To help you find the most relevant reviews, we sort them based on the date and other factors such as language and the inclusion of comments. You can also sort and filter reviews by time of year, review score, and more, providing you with the information you need to make an informed decision.
Guidelines and Standards for Reviews
Our guidelines and standards ensure that the content on DHPL Travels remains relevant, family-friendly, and respectful. Contributions should be travel-related and avoid personal, political, ethical, or religious commentary. We encourage the sharing of detailed and unbiased reviews, while promotional content and issues regarding our services should be directed to our Customer Service team.
Respect and Privacy
Respecting the privacy of others is of utmost importance to us. We make every effort to safeguard personal information, such as email addresses, telephone numbers, and social media accounts. Furthermore, the opinions expressed in reviews are those of our customers and properties; they do not necessarily reflect the views of DHPL Travels.
Translations Disclaimer
Please note that translations provided by Google may be available on our platform. While we strive for accuracy, Google disclaims all warranties related to translations, including accuracy, reliability, and non-infringement.
At DHPL Travels, we believe in the power of genuine, reliable, and unbiased reviews. It is our goal to provide you with the necessary information to make the best choices for your travel experiences. Visit DHPL Travels today to discover the perfect villa in Avissawella for your next adventure.
