Introduction
At DHPL Travels, we understand that the quality of accommodation plays a crucial role in creating a memorable travel experience. That’s why we developed a comprehensive review system to help you make informed decisions. When you book through our platform, you have the opportunity to provide valuable feedback on various aspects of your stay.
Unveiling the Review System
Our review system is designed to reflect the authentic experiences of our guests. Each review score ranges from 1 to 10, with the overall score calculated by averaging all the individual review scores obtained. When submitting a review, guests can also provide separate subscores for essential categories such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are independent of each other.
Transparency and Trustworthiness
To maintain the integrity of our review system, we employ a combination of diligent human review and advanced automated systems. Our dedicated team is always on the lookout for any suspicious or fake reviews. If we identify any fraudulent activity, we take immediate action by removing the reviews and addressing the responsible parties accordingly.
We greatly value the vigilance of our users in maintaining a trustworthy platform. If you come across any suspicious content, our Customer Service team is just a click away. They will promptly investigate any reported concerns.
Publication Standards
In an ideal world, we would publish every review we receive, regardless of its nature. However, to ensure a safe and pleasant user experience, we do not display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam and fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Review Relevance
To maintain the relevance of reviews, we only accept those submitted within 3 months of checking out. Additionally, we may stop displaying reviews that are 36 months old or if the accommodation undergoes a change in ownership.
Engaging with Reviews
We believe in fostering open communication between guests and accommodations. Therefore, accommodations have the opportunity to respond to reviews, providing additional insights or addressing any concerns raised.
Sorting and Filtering Options
To make it easier for you to find the most relevant reviews, we offer multiple sorting and filtering options. The most recent reviews are prioritized and displayed at the top, taking into account various factors such as language, content, and rating. You can sort and filter reviews based on the time of year, review score, and more.
Guidelines and Standards for Reviews
At DHPL Travels, maintaining a safe and friendly environment for all our users is of utmost importance to us. We have established guidelines and standards to ensure that the content on our platform remains relevant, family-friendly, and respectful of different perspectives.
Contributions should be travel-related and provide detailed insights that help fellow travelers make informed decisions. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed, and any issues related to our services should be directed to our dedicated Customer Service or Accommodation Service teams.
To ensure a global appeal, please refrain from using profanity or attempting to substitute profanity with creative spelling in any language. We do not tolerate hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities.
We value the authenticity and uniqueness of each guest’s experience. Therefore, we highly appreciate genuine and unbiased reviews. Accommodation partners affiliated with DHPL Travels are not permitted to post reviews on behalf of guests or offer incentives in exchange for reviews. We strictly prohibit any attempts to manipulate ratings by submitting negative reviews about competitors.
Respecting the privacy of our users is paramount to us. We take every effort to ensure that personal details such as email addresses, telephone numbers, website addresses, and social media accounts remain obscured and protected.
Please note that the opinions expressed in reviews belong solely to our valued customers and the properties they have visited. These opinions do not necessarily reflect the views of DHPL Travels. As a distributor, DHPL Travels assumes no responsibility or liability for any reviews or responses. We act as a platform to facilitate honest feedback and are not the publishers of these comments and responses.
Translations Disclaimer
Our commitment to providing a global travel community also involves offering translations for convenience. Please be aware that these translations are powered by Google. While we strive for accuracy, Google disclaims all warranties, including any implied warranties of accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
At DHPL Travels, we are dedicated to ensuring an exceptional travel experience for our valued users. Start your journey with us and discover the perfect accommodation to create unforgettable memories. Visit DHPL Travels today!
