Here at DHPL Travels, we understand that when it comes to finding the perfect accommodation, nothing beats the wisdom of fellow travelers. That’s why we have a comprehensive review system in place to help you make informed decisions. In this article, we’ll dive into the details of our review process, guidelines for submitting reviews, and how we ensure the authenticity of the feedback. So, let’s get started!
How Review Scores Work
At DHPL Travels, reviewing an accommodation is a straightforward process. Each review score given by guests ranges from 1 to 10. To calculate the overall score, we take the sum of all review scores and divide it by the number of reviews received. But that’s not all – guests can also provide separate subscores in crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Please note that subscores and overall scores are submitted independently and do not have a direct link.
Editing and Reporting Reviews
Once you’ve stayed at an accommodation booked through our platform, you’re eligible to leave a review. But what if you need to make changes to a review you’ve already submitted? Not a problem! Simply reach out to our friendly Customer Service team, and they’ll assist you with the necessary edits.
We take the authenticity of reviews seriously, which is why we have a dedicated team and automated systems in place to detect any fake feedback submitted to our platform. If any suspicious activity is spotted, we promptly delete those reviews and take appropriate action against the responsible parties. We encourage our users to report any suspicious content they come across to our Customer Service team, so our fraud team can thoroughly investigate.
Our Review Guidelines
At DHPL Travels, we strive for transparency and aim to publish all reviews, whether positive or negative. However, to maintain a helpful and respectful environment, we have certain guidelines in place. We refrain from displaying reviews that include or refer to the following:
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g., emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e., the writer claiming to be someone else)
- Any violation of our review guidelines
Additionally, to ensure relevancy, we accept reviews submitted within 3 months of checking out. Reviews that are 36 months old or those associated with accommodations that have undergone a change of ownership may no longer be displayed.
Accommodation Responses and Sorting Options
At DHPL Travels, we value the opinions of both guests and accommodation partners. Therefore, accommodations have the option to respond to reviews. This allows for open communication and helps address any concerns or queries guests may have.
When multiple reviews are available, we prioritize the most recent ones. However, other factors like language, whether it’s a rating or contains comments, and more are also taken into consideration. To further enhance your browsing experience, we offer sorting and filtering options such as sorting by time of year, review score, and more.
Guidelines and Standards for Reviews
To maintain a respectful and inclusive environment, we have established guidelines and standards for reviews. These guidelines aim to keep the content on DHPL Travels relevant and family-friendly. They’re applicable to all comments regardless of the tone. Here’s what you need to know:
- Contributions should be travel-related and provide valuable insights to help others make informed decisions. Personal, political, ethical, or religious commentary should be avoided. Any concerns regarding DHPL Travels’ services should be directed to our dedicated Customer Service or Accommodation Service teams.
- Contributions should be suitable for a global audience, avoiding profanity or creative spelling that attempts to bypass filters. Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or promotion of illegal activities are strictly prohibited.
- All content should be genuine and unbiased, reflecting the personal experiences of the guest. As per our policies, property partners associated with DHPL Travels should refrain from posting on behalf of guests or offering incentives in exchange for reviews. We do not tolerate negative reviews submitted with the intent to harm the reputation of a competitor.
- Respecting the privacy of others is of utmost importance to us at DHPL Travels. Therefore, we make every effort to obscure email addresses, phone numbers, website addresses, social media accounts, and similar details to protect everyone’s privacy.
- The opinions expressed in reviews are solely those of DHPL Travels’ customers and properties. They do not represent the views of DHPL Travels. We do not accept responsibility or liability for any reviews or responses. As a distributor, we are not obligated to verify the accuracy of comments and responses.
By default, reviews are sorted based on the date of the review, along with additional criteria to display the most relevant feedback. We take into account factors such as language, reviews containing text, and non-anonymous reviews. Depending on your preference, you might have access to additional sorting options, allowing you to sort by the type of traveler or review score.
We understand that our users come from different parts of the world, which is why we offer translations powered by Google. However, it’s important to note that Google disclaims all warranties related to these translations. While we strive to provide accurate translations, we cannot guarantee their accuracy, reliability, or fitness for a particular purpose. If you have any concerns or questions, please don’t hesitate to reach out to our Customer Service team.
To explore the beautiful Villa Setha Wadi and other amazing accommodations, visit DHPL Travels.