Introduction
Welcome to Villa Republic Bandarawela! We value our guests’ opinions and use their feedback to calculate our overall review score. Each score is between 1 and 10, and the overall score is determined by adding up all the review scores and dividing that total by the number of reviews received. Guests have the opportunity to provide separate scores for important aspects like location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s worth noting that the subscores and overall scores are independent of each other and do not have a direct link.
Reviewing an Accommodation
If you have stayed at Villa Republic Bandarawela, you can review your experience with us. Even if you visited the property but did not stay there, we still welcome your feedback. If you ever need to edit a review you have already submitted, please reach out to our Customer Service team, and they will be happy to assist you.
Detecting and Handling Fake Reviews
At Villa Republic Bandarawela, we have a dedicated team, both human and automated, that specializes in detecting and removing fake reviews from our platform. If we come across any fraudulent reviews, we promptly delete them and take appropriate action against the responsible parties. We highly encourage our guests to report any suspicious activity they notice to our Customer Service team so that our fraud team can thoroughly investigate the matter.
Review Guidelines
We strive to publish all reviews we receive, regardless of whether they are positive or negative. However, to maintain the integrity of our platform, we refrain from displaying reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, references to violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Review Relevance and Timeliness
To ensure that the reviews remain relevant and up-to-date, we only accept reviews submitted within 3 months of checking out. Additionally, we may stop displaying reviews that are older than 36 months or if the accommodation undergoes a change of ownership.
Accommodation Replies and Sorting
Villa Republic Bandarawela acknowledges the importance of open communication, and hence, accommodations have the option to respond to reviews. When multiple reviews are present, the most recent ones will be displayed at the top, taking into consideration factors such as language and whether the review contains additional comments or is just a rating. Guests have the ability to sort and filter reviews based on the time of year, review score, and more.
External Review Scores
Occasionally, we may include external review scores from other well-known travel websites. Rest assured, we always make it clear when we utilize this information.
Guidelines and Standards for Reviews
At Villa Republic Bandarawela, we have established guidelines and standards to ensure that the content on our platform remains relevant, family-friendly, and unbiased. Regardless of the comment’s tone, these guidelines apply to all contributions:
- Contributions should be travel-related and provide helpful information to assist others in making informed decisions. Please refrain from including personal, political, ethical, or religious commentary.
- Contributions should cater to a global audience and avoid the use of profanity or attempts to mask profanity with creative spelling in any language. Hate speech, discriminatory remarks, threats, sexually explicit content, violence, and the promotion of illegal activities are strictly prohibited.
- All content should be genuine and unique to the guest sharing their experiences. Reviews hold the most value when they are original and unbiased. Property partners of Villa Republic Bandarawela should not post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate attempts to diminish the reputation of a competitor through the submission of negative reviews.
Respecting Privacy
Respecting the privacy of others is of utmost importance to us. Villa Republic Bandarawela makes every effort to obscure personal details such as email addresses, telephone numbers, website addresses, social media accounts, and similar information.
The Opinions Expressed
Please note that the opinions expressed in the contributions belong to our guests and do not necessarily reflect the views of Villa Republic Bandarawela. We do not accept any responsibility or liability for the content of reviews or responses. As a platform, we act as a distributor and do not verify the accuracy of the comments and responses, nor do we endorse or publish them.
Translations Disclaimer
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Now that you have a better understanding of our review guidelines and standards, we invite you to share your feedback about Villa Republic Bandarawela. We value our guests’ opinions as they help us improve and provide a better experience for everyone. Book your visit today at DHPL Travels.
