When it comes to reviewing accommodations on our platform, we take each review score seriously. Our goal is to provide an overall score that accurately reflects the feedback we receive from our guests. To achieve this, we consider various subscores in crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that guests submit their subscores and overall scores independently, without a direct link between them.
Reviewing an Accommodation
If you have booked an accommodation through our platform and stayed there, or if you visited the property even without actually staying, you have the opportunity to review it. Should you wish to edit a review that you have already submitted, feel free to reach out to our Customer Service team for assistance.
Our Commitment to Authenticity
At DHPL Travels, we have robust systems in place to detect and remove any fake reviews submitted to our platform. Our team, both human and automated, is dedicated to ensuring the authenticity of the reviews. If you come across any suspicious content, we encourage you to report it to our Customer Service team so that our fraud team can promptly investigate the matter.
What We Don’t Publish
While we value all feedback, there are certain types of reviews that we don’t publish on our platform. These include reviews that contain politically sensitive comments, promotional content, illegal activities, personal or sensitive information such as emails, phone numbers, or credit card details, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. Additionally, any violation of our review guidelines will result in non-publication of the review.
Timeliness of Reviews
To ensure that the reviews remain relevant, we only accept reviews that are submitted within 3 months of checking out. Moreover, we may stop displaying reviews that are 36 months old or if the accommodation undergoes a change of ownership.
At DHPL Travels, we believe in fostering open communication between guests and accommodations. Therefore, an accommodation has the ability to respond to a review, providing an opportunity to address any concerns or express gratitude for positive feedback.
Sorting and Filtering Reviews
When viewing multiple reviews, we prioritize the most recent ones. However, other factors such as language and whether the review contains comments alongside the rating are also taken into account. To enhance your browsing experience, you can sort and filter reviews based on the time of year, review score, and more.
Guidelines and Standards for Reviews
To maintain the quality of content on DHPL Travels, we have established guidelines and standards for reviews. These guidelines apply regardless of the tone of the comment and are designed to keep the content relevant and family-friendly. Contributions should be travel-related and helpful, providing valuable insights to assist others in making informed decisions. Personal, political, ethical, or religious commentary should be avoided, and promotional content will be removed. Any concerns regarding DHPL Travels’ services should be directed to our dedicated Customer Service or Accommodation Service teams.
Creating a Global Audience
To ensure the comfort and inclusivity of all our users, we request that contributions be appropriate for a global audience. We kindly ask that you refrain from using profanity or attempting to circumvent language filters with creative spelling. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited.
Genuine and Unique Contributions
At DHPL Travels, we value genuine and unbiased contributions. Reviews are most valuable when they are original and reflect the personal experiences of our guests. Property partners affiliated with DHPL Travels should not post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate negative reviews submitted with the intention of harming a competitor’s reputation.
Respect for the privacy of others is of utmost importance to us. We take great care to ensure that email addresses, telephone numbers, website addresses, social media accounts, and similar details are appropriately obscured to protect the privacy and security of our users.
Customer and Property Opinions
The opinions expressed in guest reviews are the personal experiences and perspectives of DHPL Travels’ customers and properties. They do not necessarily reflect the views of DHPL Travels itself. As a distributor, DHPL Travels does not assume responsibility or liability for any reviews or responses. We act as a platform to facilitate communication between guests and accommodations, and our role is that of a distributor rather than a publisher of these comments and responses.
By default, reviews on our platform are sorted based on the date of the review and other relevant criteria. We prioritize reviews in accordance with your language preference, the presence of textual comments, and non-anonymity. Depending on the type of traveler or specific preferences, additional sorting options may be available to enhance your browsing experience.
Please note that some translations provided on our platform are powered by Google. While we strive for accuracy, Google disclaims all warranties related to these translations, whether express or implied. This includes warranties of accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
At DHPL Travels, we are committed to providing a reliable platform for travelers to access relevant and trustworthy reviews. Visit us at DHPL Travels for a delightful travel experience in Sri Lanka.