Welcome to Villa Hundira, your ideal accommodation in Negombo! At Villa Hundira, we value your feedback and strive to provide you with the best possible experience. In this article, we’ll guide you through our review process, explain our commitment to authenticity, and outline our guidelines and standards for reviews.
Review Process and Scoring
When it comes to reviewing our accommodations, we have a comprehensive scoring system. Each review score ranges from 1 to 10, and to calculate the overall score, we add up all the review scores and divide it by the total number of review scores received. Guests have the opportunity to give separate subscores in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are submitted independently, with no direct link between them.
Authenticity and Detection of Fake Reviews
We take authenticity seriously at Villa Hundira. We have a dedicated team of experts and automated systems that specialize in detecting fake reviews submitted through our platform. If we come across any suspicious reviews, we promptly delete them and take appropriate action against those responsible. We encourage our guests to report any suspicious activity they may notice to our Customer Service team so that our fraud team can thoroughly investigate the matter.
At Villa Hundira, our goal is to publish all reviews we receive, whether they are positive or negative. However, we do have certain guidelines in place. We refrain from displaying reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information such as emails, phone numbers, or credit card details, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. Any violation of our review guidelines also leads to non-display of reviews.
To ensure relevance, we generally accept reviews submitted within 3 months of checking out. Additionally, reviews that are 36 months old or older may cease to be displayed, or if the accommodation undergoes a change of ownership.
Accommodation Responses and Reviews
At Villa Hundira, we believe in open communication. Accommodations have the option to reply to reviews, ensuring that your feedback is heard and addressed.
Sorting and Filtering Reviews
When you browse through our reviews, you’ll find the most recent ones at the top. However, certain factors like language and whether the review contains comments as well as ratings influence the sorting order. You have the flexibility to sort and filter the reviews based on the time of year, review score, and more.
Guidelines and Standards for Reviews
As a part of Booking.com, we adhere to high standards and have specific guidelines to ensure that the content on our platform remains relevant and family-friendly. These guidelines are applicable regardless of the tone of the comment. Here are a few key points to keep in mind:
Contributions should pertain to travel-related experiences. Detailed reviews that help others make better decisions are highly appreciated. However, please refrain from including personal, political, ethical, or religious commentary. If you have concerns or issues related to Booking.com’s services, kindly contact our Customer Service or Accommodation Service teams.
Contributions should be suitable for a global audience. We kindly request you to avoid using profanity or attempting to include profane language using creative spelling, in any language. Comments, media, or any form of content that includes hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or promotes illegal activities are strictly prohibited.
All content should be genuine and original, reflecting your personal experience. Your unbiased contribution adds immense value to our platform. If you are a property partner with Booking.com, please refrain from posting on behalf of guests or offering incentives in exchange for reviews. We maintain a strict policy against attempting to bring down a competitor’s rating by submitting negative reviews.
Respect the privacy of others. At Villa Hundira, we prioritize the privacy of our guests. Therefore, please refrain from sharing email addresses, phone numbers, website addresses, social media accounts, or any similar personal details in your reviews.
The opinions expressed in contributions belong solely to Booking.com customers and properties, and not to Booking.com itself. Booking.com is a distributor and not a publisher of these comments and responses. We do not assume any responsibility or liability for reviews or responses. It is important to note that Google powers some of the translations on our platform and Google disclaims all warranties related to these translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
At Villa Hundira, we value your feedback and opinions. We strive to create a platform that provides reliable and authentic reviews to help you make informed decisions. By maintaining high standards of authenticity and adhering to our guidelines, we aim to ensure a positive experience for both our guests and partners. Your satisfaction is our top priority. Book your next stay at Villa Hundira and enjoy an unforgettable experience in Negombo.