Unveiling the Review Scoring System
When it comes to reviewing accommodations, our scoring system is as straightforward as it gets. Each review score falls between 1 and 10. To calculate the overall score, we tally up all the review scores and divide the total by the number of reviews received. We value your opinion, so feel free to provide separate subscores for essential aspects like location, cleanliness, staff, comfort, facilities, value, and free WiFi. Please note that guests submit their subscores and overall scores independently, without any direct link between the two.
Submitting and Editing Reviews
You have the power to review any accommodation you’ve booked through our platform, whether you stayed there or simply visited. In case you need to make changes to a review you’ve already submitted, our Customer Service team is ready to assist you.
Maintaining Review Integrity
To ensure the authenticity of our platform, we employ both human experts and automated systems to detect and remove any fake reviews. If we come across any fraudulent submissions, we take immediate action against the responsible party. However, we encourage you to help us maintain the integrity of our platform by reporting any suspicious activity to our Customer Service team. Our dedicated fraud team will investigate the matter promptly.
Review Publication Guidelines
At our core, we value transparency and believe in showcasing the full spectrum of reviews, both positive and negative. However, we do have certain guidelines in place to guarantee a respectful and informative atmosphere. As such, we refrain from displaying reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, and any violation of our review guidelines.
Timeliness and Relevance
To make sure our reviews remain relevant, we accept submissions made within 3 months of checking out. We also reserve the right to stop displaying reviews that exceed 36 months in age or if the accommodation undergoes a change of ownership.
Engaging with Reviews
Part of our commitment to fostering open dialogue is allowing accommodations to respond to reviews. Your voice matters, and we encourage you to engage constructively with your guests.
Sorting and Filtering Reviews
When browsing through multiple reviews, we prioritize the most recent ones. However, other factors, such as language and the presence of comments alongside ratings, also influence the sorting order. Rest assured, you can sort and filter reviews based on the time of year, review score, and more, to get the most relevant information tailored to your needs.
Drawing Insights from External Sources
In some cases, we may provide external review scores from other reputable travel websites. However, we always ensure to clearly indicate when we incorporate such information.
Upholding High Standards: Guidelines and Standards for Reviews
To maintain a welcoming and inclusive environment, our guidelines and standards are designed to promote informative and valuable content while respecting diverse perspectives. We never restrict the expression of opinions, irrespective of their tone. Here are some key points to keep in mind:
Contributions should be travel-related and offer detailed insights that aid fellow travelers in making informed decisions. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Should you encounter any issues related to Booking.com’s services, please direct them to our dedicated Customer Service or Accommodation Service teams.
Contributions should cater to a global audience. We kindly request that you avoid using profanity or attempting to bypass our profanity filters through creative spelling, regardless of the language used. Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activities are strictly prohibited.
All content should be original, unbiased, and reflective of your personal experience as a guest. We highly value genuine and unique contributions. Property partners affiliated with Booking.com are prohibited from posting on behalf of guests or offering incentives in exchange for reviews. Negative reviews submitted with the intention of unfairly diminishing a competitor’s rating will not be tolerated.
Respect for privacy is paramount. Booking.com commits to safeguarding personal information, including email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions belong solely to Booking.com customers and properties and do not represent the views of Booking.com. Booking.com assumes no responsibility or liability for any reviews or responses provided. As a distributor, not a publisher, Booking.com does not undertake any obligation to verify the content of comments and responses.
By default, reviews are sorted based on the date of submission and additional criteria to display the most relevant feedback. These criteria include factors such as your preferred language, the presence of text in reviews, and non-anonymous submissions. Further sorting options may be available based on the type of traveler or review score, among others.
We strive to make our services accessible to a global audience by offering translations powered by Google. However, please note that Google disclaims all warranties related to translations, be they express or implied. These include but are not limited to warranties of accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
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