Welcome to Villa Escondite Kotte, where your comfort and satisfaction are our top priorities. We understand the importance of reliable and trustworthy reviews, and that’s why we have implemented a comprehensive system to ensure the credibility of our guest reviews. In this article, we will explain how our review scoring works, the guidelines we follow, and the measures we take to maintain the authenticity of our reviews.
At Villa Escondite Kotte, we value the opinions of our guests. Each review score is rated on a scale of 1 to 10, covering various aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. To calculate the overall score, we aggregate all the review scores and divide the total by the number of reviews received. This provides an accurate representation of the guest experience at our accommodation.
Independent Subscores and Overall Scores
We recognize that guests may have distinct opinions on different aspects of their stay. Therefore, we allow guests to provide separate subscores for each crucial area as well as an overall score. It’s important to note that there is no direct link between the subscores and the overall score. This approach ensures transparency and offers a comprehensive evaluation of our accommodation.
Reviewing an Accommodation
We encourage guests to share their experiences with us by leaving reviews for the accommodation they booked through our platform. Whether you stayed at the property or visited it without staying, we value your feedback. If you wish to edit a review you have already submitted, please don’t hesitate to contact our Customer Service team, and they will be happy to assist you.
Detecting Fake Reviews
To maintain the integrity of our review system, we have dedicated teams and automated systems in place to identify and remove any fake reviews submitted to our platform. If we come across any suspicious activity, we take immediate action by deleting the fraudulent reviews and, if necessary, taking appropriate measures against the responsible party. We greatly appreciate it when our guests help us by reporting any questionable content to our Customer Service team. This allows our fraud team to investigate the matter thoroughly.
Review Content Guidelines
Our goal is to publish all reviews, both positive and negative, as long as they meet our guidelines. However, there are certain types of content that we cannot display to ensure the quality and appropriateness of our reviews. Reviews containing politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation will not be published. We also strictly prohibit any violation of our review guidelines.
Timeliness of Reviews
To ensure the relevance of our reviews, we accept submissions that are made within 3 months of checking out. Additionally, we may stop displaying reviews that are older than 36 months or if the accommodation undergoes a change of ownership.
We believe in open communication and value the opportunity to address any concerns raised by our guests. As such, accommodations have the option to respond to reviews. This allows us to maintain a healthy dialogue and work towards continuous improvement.
Sorting and Filtering Reviews
When multiple reviews are available, we prioritize the most recent ones at the top. However, other factors such as language, rating-only or comment-containing reviews, and more may also influence the sorting order. We provide sorting and filtering options based on time of year, review score, and other criteria, allowing our guests to find the information that is most relevant to them.
External Review Scores
Occasionally, we may display external review scores from well-known travel websites to enhance the credibility of our reviews. Rest assured, when we do include external scores, we clearly indicate their origin to provide you with the most comprehensive picture of our accommodation.
Guidelines and Standards for Reviews
At Villa Escondite Kotte, we adhere to strict guidelines and standards to ensure the quality and appropriateness of the content on our platform. These guidelines foster an environment that is relevant and family-friendly while promoting freedom of expression and diverse opinions. We expect contributions to be travel-related and helpful to other users. Please refrain from personal, political, ethical, or religious commentary. Promotional content will be removed, and any issues related to our services should be directed to our dedicated Customer Service or Accommodation Service teams. Additionally, please keep in mind that contributions should be appropriate for our global audience, avoiding the use of profanity or any attempts to circumvent profanity filters. Comments or media containing hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited. We value genuine and unique content that reflects the guest’s own experience and unbiased opinion. Property partners are prohibited from posting on behalf of guests or offering incentives in exchange for reviews. We do not tolerate negative reviews submitted with the intention of tarnishing a competitor’s reputation. Lastly, we respect the privacy of all individuals, and any personal details such as email addresses, phone numbers, website addresses, or social media accounts will be appropriately concealed.
We strive to provide our services to a diverse audience, and as such, this article may contain translations powered by Google. While every effort is made to ensure accuracy, we must disclaim any warranties, express or implied, regarding the translations. This includes accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
We hope this article has shed light on our review process and guidelines. Your feedback is invaluable to us, and we appreciate your trust in Villa Escondite Kotte. Book your stay with us today and experience the comfort and excellence that sets us apart. DHPL Travels