Unveiling the Review Process
At DHPL Travels, we understand the significance of guest feedback in shaping the travel experiences of our valued customers. Each review score, ranging from 1 to 10, contributes to the overall rating of an accommodation. To derive the total score, we aggregate all the review scores and divide them by the number of reviews received.
Subscores and Overall Scores: Independent Perspectives
Our platform allows guests to provide separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Notably, these subscores and overall scores stand independently, with no direct link between them.
Reviewing Your Accommodation Experience
Have you booked an accommodation through DHPL Travels? If you have stayed at the property or even visited it, you can review your experience on our platform. We value your feedback and insights. In case you wish to edit a review that you’ve already submitted, feel free to get in touch with our dedicated Customer Service team.
Detecting and Addressing Fake Reviews
Maintaining the authenticity of reviews is of utmost importance to us. That’s why we deploy a combination of human expertise and automated systems to detect any fraudulent submissions. Should we identify any fake reviews, we promptly delete them and take appropriate actions against the culprits. We encourage our users to report any suspicious content to our vigilant Customer Service team. Together, we can ensure the transparency and credibility of our review system.
Our Review Publication Criteria
While we strive to publish every review we receive, both positive and negative, certain guidelines come into play. It is our responsibility to ensure that the content remains relevant and in line with our community standards. Consequently, we refrain from displaying reviews that contain or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Keeping Reviews Timely and Up-to-Date
To guarantee the relevance of reviews, we typically accept submissions made within 3 months of checking out. For the purpose of maintaining updated information, we may stop displaying reviews that are 36 months old or if the accommodation undergoes a change of ownership.
Engaging in Conversation: Accommodation Replies
Feedback is a two-way street. Accommodations have the opportunity to respond to reviews, fostering a constructive dialogue with their guests. At DHPL Travels, we encourage this interaction to enhance the overall travel experience.
Sorting and Filtering: Tailoring Reviews to Your Needs
When multiple reviews are available, we prioritize the most recent ones, taking into consideration various factors such as language and the presence of comments. To assist you further, we offer sorting and filtering options based on the time of year, review score, and more. Our goal is to ensure that you have the most tailored information at your fingertips.
Transparency with External Review Scores
In the interest of comprehensive information, we occasionally display external review scores from well-known travel websites. Rest assured, we clearly indicate when this information is sourced from external platforms.
Upholding Guidelines and Standards for Reviews
At DHPL Travels, we prioritize the relevance and family-friendly nature of the content while embracing freedom of expression and diverse opinions. To maintain a respectful environment for everyone, we have established guidelines and standards for reviews. Contributions should be travel-related, aiding fellow travelers in making informed decisions. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Our Customer Service and Accommodation Service teams are ready to assist you with any questions or concerns related to our services.
Embracing Global Audiences
With a worldwide community of travelers, it is important to maintain content that is appropriate and respectful to a global audience. We kindly request that you avoid the use of profanity or attempts to use creative spelling to circumvent profanity filters in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are strictly prohibited.
Genuine and Unique Contributions
At DHPL Travels, we value the authenticity and impartiality of reviews. Your contribution is most valuable when it is original and unbiased. We encourage guests to share their genuine experiences, allowing others to benefit from their unique perspectives. Please note that property partners associated with DHPL Travels should not post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate attempts to diminish the rating of competitors through negative reviews.
Respecting the privacy of individuals remains a top priority for DHPL Travels. We take necessary precautions to obscure personal details such as email addresses, telephone numbers, website addresses, social media accounts, and other similar information.
Customer Opinions: Theirs, Not Ours
We want to emphasize that the opinions expressed in reviews belong to the customers and properties, and not to DHPL Travels. As a distributor, DHPL Travels acts as a platform and does not assume responsibility or liability for any reviews or responses. Consequently, we do not verify the content, as it is solely the responsibility of the original authors.
Sorting Options and the Multifaceted Review Experience
By default, reviews are sorted based on the date they were submitted, taking into account additional criteria to display the most relevant ones. These criteria encompass factors such as your language, reviews with text, and non-anonymous reviews. Keep in mind that additional sorting options might be available, allowing you to tailor your search according to the type of traveler or specific score preferences.
At times, our service may include translations powered by Google. We would like to clarify that Google assumes all responsibility for the accuracy, reliability, and any implied warranties associated with these translations, including merchantability, fitness for a particular purpose, and non-infringement.
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