At DHPL Travels, we value our guests’ opinions and strive to provide them with the best travel experience. In order to ensure transparency and credibility, we have implemented a comprehensive review system. This allows guests to share their feedback and rate various aspects of their stay at Villa Arunalu Kandy.
How Reviews are Scored
To calculate an overall score, we consider each review’s rating, which ranges from 1 to 10. These ratings are then combined and divided by the total number of reviews received. Additionally, guests have the option to provide separate subscores for important categories such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores are independent of the overall score and there is no direct link between them.
Reviewing Your Accommodation
If you have booked accommodation through our platform and stayed at Villa Arunalu Kandy, we encourage you to share your experience by submitting a review. We also welcome reviews from guests who visited the property but did not stay there. Should you need to edit a review you’ve already submitted, please reach out to our Customer Service team for assistance.
Detecting Fake Reviews
At DHPL Travels, we take the authenticity of reviews very seriously. We employ both human experts and automated systems to detect and remove any fake reviews that may be submitted to our platform. If you come across any suspicious content, we encourage you to report it to our Customer Service team. Our dedicated fraud team will thoroughly investigate the matter.
To ensure that reviews remain relevant and helpful, we have established a set of guidelines and standards. These guidelines aim to maintain a family-friendly environment while allowing for freedom of expression and diverse opinions. Please keep the following in mind when sharing your review:
- Travel-related content: Contributions should focus on travel-related experiences and provide detailed insights to assist fellow travelers in making informed decisions.
- Global appropriateness: Please refrain from using profanity or attempting to bypass language filters. We do not tolerate hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activities.
- Genuine and unbiased: Your review should be based on your personal experience at Villa Arunalu Kandy. We value original and unbiased content. Property partners of DHPL Travels are prohibited from posting on behalf of guests or offering incentives for reviews. Additionally, submitting negative reviews solely to undermine competitors will not be tolerated.
- Respect for privacy: To protect the privacy of all individuals involved, please avoid disclosing personal information such as email addresses, phone numbers, website URLs, and social media accounts.
- Responsibility: The opinions expressed in reviews belong to our valued customers and properties, and do not necessarily reflect the views of DHPL Travels. We assume no responsibility for the accuracy or content of reviews and responses. As a distributor, we are not obligated to verify or publish such comments and responses.
Sorting and Displaying Reviews
To ensure that you find the most relevant reviews, we employ various sorting criteria. By default, reviews are sorted based on the date of submission, as well as additional factors such as language, presence of text, and non-anonymity. We also offer sorting options based on traveler type and review score.
Please note that translations on our platform may be powered by Google. While we strive for accuracy, Google disclaims all warranties related to translations, whether express or implied. This includes warranties of accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
At DHPL Travels, we appreciate your valuable feedback and encourage you to share your experience at Villa Arunalu Kandy. Your reviews help us improve our services and assist fellow travelers in making informed decisions. Book your stay now and create unforgettable memories with DHPL Travels.