Overview of Review Scores
At Villa Amma Erna, we use a rating system where guests can provide a score between 1 and 10 for various aspects of their stay. To calculate the overall score, we add up all the individual scores and divide that total by the number of reviews received. Guests have the option to rate specific areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi separately. It’s important to note that these subscores and the overall score are independent of each other – there is no direct correlation between them.
Submitting Reviews and Editing
If you have booked accommodation through our platform and have either stayed there or visited the property, you are eligible to write a review. In case you wish to make changes to a review you have already submitted, please get in touch with our Customer Service team, and they will assist you accordingly.
Fraud Detection and Reporting
We have a dedicated team of experts and automated systems that specialize in identifying and flagging fake reviews submitted to our platform. If we come across any suspicious reviews, we promptly remove them and take appropriate action against the responsible parties. We encourage our users to report any suspicious activity to our Customer Service team so that our fraud team can thoroughly investigate the matter.
Review Guidelines and Content Restrictions
While we strive to publish a balanced mix of positive and negative reviews, there are certain types of content that we cannot display. These include politically sensitive comments, promotional content, references to illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, and any violations of our review guidelines.
Timeliness and Display of Reviews
To ensure the relevance of reviews, we generally accept submissions within 3 months of checking out. We may cease displaying reviews that are older than 36 months or if the property undergoes a change of ownership. Please note that accommodations can respond to reviews.
Sorting and Filtering of Reviews
When multiple reviews are available, the most recent ones will be displayed at the top, although other factors such as language and the inclusion of comments along with ratings may also influence the order. You have the option to sort and filter reviews based on various criteria, including the time of year, review score, and more.
Guidelines and Standards for Reviews
We at Villa Amma Erna have established guidelines and standards for reviews to ensure that the content on our platform remains relevant and suitable for a global audience. We encourage detailed and helpful contributions that assist other travelers in making informed decisions. Please refrain from including personal, political, ethical, or religious commentary. Any issues related to our services should be directed to our Customer Service or Accommodation Service teams.
Genuine and Unique Contributions
We value genuine and unbiased reviews that are unique to each guest. Reviews are most valuable when they are original and provide an honest perspective. We do not tolerate property partners posting on behalf of guests or offering incentives in exchange for reviews. Furthermore, we do not condone negative reviews submitted with the intention of bringing down the rating of a competitor.
Privacy and Confidentiality
Respecting the privacy of our guests is of utmost importance to us. We make every effort to safeguard personal information such as email addresses, phone numbers, website addresses, social media accounts, and similar details.
Disclaimer on Translations
Please note that translations provided by Google may be available on our platform. Google disclaims all warranties, including accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, related to these translations.
