The Essence of Review Scores
At Villa 49 Kandy, we believe that every review tells a story. That’s why we go the extra mile to ensure that our guests have the best experience possible. Our review scores are based on a scale of 1 to 10, with each score contributing to an overall rating. We carefully calculate this rating by summing up all the review scores and dividing them by the total number of reviews received. It’s a comprehensive and fair system that reflects the collective opinions of our valued guests.
Subscores for Detailed Feedback
We understand that different aspects of a stay can have varying levels of importance to our guests. That’s why we allow our guests to provide separate subscores for crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores provide a more detailed and nuanced understanding of the overall experience. It’s important to note that the subscores and the overall score are independent of each other. There’s no direct link between them, ensuring an unbiased and transparent evaluation.
Genuine Reviews, Genuine Feedback
At Villa 49 Kandy, we value the authenticity of our reviews. We encourage our guests to share their honest opinions about their stay, whether they have booked through our platform or simply visited our property. We also offer the option to edit a review if necessary, and our Customer Service team is always ready to assist.
Detecting and Eliminating Fake Reviews
We take the issue of fake reviews seriously. That’s why we have dedicated teams and automated systems in place to detect and remove any fraudulent content. If we identify any fake reviews, we delete them promptly and take appropriate action against the responsible parties. We rely on the vigilance of our guests as well. If you spot anything suspicious, please report it to our Customer Service team so that our fraud team can thoroughly investigate.
Review Guidelines for Credibility
Maintaining the credibility of our reviews is of utmost importance to us. To ensure relevance and fairness, we have established guidelines that govern the content we display. While we strive to publish every review, positive or negative, we do not display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, offensive language, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Timeliness and Relevance
To guarantee the freshness and relevance of our reviews, we only accept submissions within three months of checking out. Additionally, reviews that are 36 months old or related to accommodations under new ownership may no longer be shown. This ensures that our guests receive the most up-to-date and accurate information about Villa 49 Kandy.
Engaging with Reviews
We believe in the power of constructive dialogue. Our property partners have the option to reply to reviews, allowing for open communication and the opportunity to address any concerns or express gratitude for positive feedback.
Sorting and Filtering for Convenience
When multiple reviews are available, we prioritize the most recent ones, taking into account factors such as language and the presence of comments alongside ratings. To further enhance usability, you can sort and filter reviews by time of year, review score, and more, making it easier to find the information that matters most to you.
Credibility and Translations
At Villa 49 Kandy, we value transparency. While we provide translations for your convenience, please note that these translations are powered by Google. We want to assure you that Google is solely responsible for the accuracy, reliability, and any implied warranties associated with these translations.
Remember, at Villa 49 Kandy, your feedback matters. We strive to provide exceptional experiences for all our guests, and your reviews play a vital role in helping us achieve that goal. Book your stay with us today and discover the unparalleled hospitality of Villa 49 Kandy.