An Overview of Review Scores
Each review score for Villa 47 Pannipitiya ranges from 1 to 10. To calculate the overall score, we sum up all the review scores and divide the total by the number of reviews received. Guests have the option to provide separate subscores for vital aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that the subscores and overall scores are submitted independently, without any direct correlation between them.
Reviewing Your Accommodation Experience
If you have stayed at Villa 47 Pannipitiya or even visited the property without actually staying, you can share your review through our platform. In case you need to edit a review that you have already submitted, simply reach out to our Customer Service team for assistance.
Identifying and Addressing Fake Reviews
At DHPL Travels, we have a dedicated team of professionals and automated systems that specialize in detecting fraudulent reviews submitted to our platform. If we identify any fake reviews, we promptly delete them and take appropriate action against those responsible. We encourage our users to report any suspicious activity to our Customer Service team, allowing our fraud team to investigate further.
Our Review Guidelines
We strive to publish both positive and negative reviews, as we value transparency. However, there are certain types of content that we do not publish. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, and credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, and any violations of our review guidelines.
Review Timeframe and Display
To ensure the relevancy of reviews, we accept submissions only within 3 months of check-out. Additionally, we may stop displaying reviews that are older than 36 months or in case of a change in ownership of the accommodation.
Accommodation Responses and Review Sorting
Accommodations have the option to respond to reviews. When multiple reviews are available, the most recent ones will appear at the top, taking into consideration other factors like language and the presence of comments. You can sort and filter reviews by time of year, review score, and more. At times, we may also display external review scores from reputable travel websites, explicitly indicating their source.
Review Guidelines and Standards
Our guidelines and standards aim to maintain relevant and family-friendly content on DHPL Travels. They apply regardless of the comment’s tone and ensure the expression of opinions without limiting them. Contributions should be travel-related and offer detailed insights to aid others in making informed decisions. Personal, political, ethical, or religious commentary should be avoided, and promotional content will be removed. Concerns regarding Booking.com’s services should be directed to our Customer Service or Accommodation Service teams. Contributions should suit a global audience and refrain from using profanity or attempting to disguise it with creative spelling. Hate speech, discriminatory remarks, threats, sexually explicit language, violence, and the promotion of illegal activities are strictly prohibited. Furthermore, we emphasize the importance of genuine and unbiased content. Reviews hold the most value when they are original and reflect the guest’s true experience. It is important to note that property partners of Booking.com should not post on behalf of guests or offer incentives in exchange for reviews. Any attempt to diminish a competitor’s rating through negative reviews will not be tolerated. We respect the privacy of others and make every effort to conceal personal contact details. The opinions expressed in contributions are solely those of our customers and properties, and do not represent Booking.com. Booking.com, as a distributor, assumes no responsibility or liability for these reviews or responses. We remain committed to presenting the most relevant reviews by default, sorting them based on review date and additional criteria such as language, reviews with text, and non-anonymous reviews.
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