Located in the heart of Sri Lanka, the Victoria Golf And Country Resort offers a serene getaway for travelers seeking relaxation and outdoor activities. This article provides an overview of the resort, its amenities, and guidelines for submitting reviews.
Reviews and Scoring System
At DHPL Travels, we value the opinions of our guests. Each submitted review is scored between 1 and 10, and the overall score is determined by calculating the average of all the individual scores. Guests have the option to provide separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It is important to note that subscores and overall scores are independent of each other.
We encourage guests to share their experiences of accommodations they have booked through our platform. Even if you did not stay at the property, but had the opportunity to visit, your review is still valuable to us. In case you need to edit a review you have already submitted, our Customer Service team is available to assist you.
To maintain the reliability of our reviews, we have a dedicated team and automated systems that specialize in detecting and removing fake submissions. If you come across any suspicious content, please report it to our Customer Service team so that our fraud team can thoroughly investigate the matter.
We aim to provide a balanced platform that includes both positive and negative feedback. However, certain content will not be published to ensure a respectful and trustworthy environment. This includes politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, explicit language, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, and any violation of our review guidelines.
Timeliness of Reviews
To ensure relevance, we accept reviews that are submitted within 3 months of check-out. Additionally, reviews that are older than 36 months or pertain to properties that have undergone a change of ownership may no longer be displayed.
Interaction and Sorting
Accommodations have the opportunity to reply to reviews, fostering communication and addressing any concerns. Our sorting system ensures that the most recent reviews are displayed prominently, taking into account factors such as language, ratings, and comments. Guests can also sort and filter reviews based on their preferences, such as time of year and review score.
Guidelines and Standards for Reviews
At DHPL Travels, we strive to maintain a relevant and family-friendly platform for our users. We have established guidelines that apply to all comments, regardless of tone. Contributions should primarily focus on travel-related experiences, providing detailed information that helps fellow travelers make informed decisions. As a global platform, we request that all content is suitable for a diverse audience and refrain from using profanity or engaging in any form of hate speech, discrimination, or promotion of illegal activities.
Genuine and Unbiased Reviews
We value genuine and unbiased reviews that reflect the unique experiences of our guests. Content should be original and personal, and property partners are prohibited from posting on behalf of guests or offering incentives for reviews. Negative reviews submitted with the sole intention of undermining competitors will not be tolerated.
Respecting the privacy of our guests is of utmost importance to us. In line with this, we make every effort to protect personal information such as email addresses, telephone numbers, website links, and social media accounts. Rest assured that your privacy is safeguarded on DHPL Travels.
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Join us at DHPL Travels for an unforgettable experience at the Victoria Golf And Country Resort. Book your stay now and embark on a journey of relaxation and adventure.
DHPL Travels – Your gateway to Sri Lanka.