At DHPL Travels, we strive to provide an exceptional experience for our guests by ensuring their stay is comfortable, memorable, and enjoyable. Our commitment to excellence extends to the review process, where we value feedback from our guests.
How Reviews are Scored
Each review score we receive is on a scale of 1 to 10. To calculate the overall score, we aggregate all the review scores and divide the total by the number of reviews. Guests have the opportunity to give separate subscores for important aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are independent of each other and there is no direct link between them.
Reviewing Your Accommodation
You have the opportunity to review an accommodation you booked through our platform, whether you stayed there or just visited the property. If you need to edit a review you’ve already submitted, please reach out to our Customer Service team.
Detecting and Addressing Fake Reviews
We have a dedicated team, consisting of both humans and automated systems, that specializes in detecting and eliminating fake reviews from our platform. If we identify any fraudulent activity, we promptly delete the reviews and take appropriate action against those responsible. If you come across any suspicious content, please report it to our Customer Service team so our fraud team can investigate.
Review Guidelines and Content Standards
At DHPL Travels, we believe in transparency and accountability. While we aim to publish all reviews, positive and negative, there are certain content restrictions we adhere to. Reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be displayed.
Relevant and Recent Reviews
To ensure the reviews remain relevant, we accept submissions up to 3 months after check-out. Additionally, we may stop displaying reviews that are older than 36 months or if the accommodation undergoes a change in ownership. We believe in the importance of up-to-date information to assist our guests in making informed decisions.
We encourage accommodations to respond to guest reviews. This provides an opportunity for them to address any concerns or express gratitude for positive feedback. We value effective communication between accommodations and guests.
Sorting and Filtering Options
When viewing multiple reviews, the most recent ones will appear at the top, taking into account factors such as language and whether the review contains comments in addition to a rating. To assist you in finding the most relevant reviews, we offer sorting and filtering options based on the time of year, review score, and more.
External Review Scores
In some cases, we may display external review scores from well-known travel websites. Please note that we will clearly indicate when this is the case, ensuring transparency in the information we provide.
Guidelines and Standards for Reviews
At DHPL Travels, we maintain high standards for the content on our platform. Our guidelines aim to keep the reviews relevant and family-friendly while respecting individual opinions and freedom of expression. Contributions should be travel-related and provide detailed insights to help others make informed decisions. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Additionally, please ensure your contributions are suitable for a global audience by avoiding profanity and the promotion of hate speech, discriminatory remarks, threats, sexually explicit content, violence, or illegal activities.
Genuine and Unique Reviews
We greatly value the authenticity and uniqueness of each guest’s contribution. Reviews are most valuable when they are original and unbiased. Property partners affiliated with DHPL Travels are not permitted to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate attempts to diminish the reputation of competitors through negative reviews.
At DHPL Travels, we prioritize the privacy of all individuals. We make every effort to protect personal information such as email addresses, phone numbers, website addresses, and social media accounts.
Disclaimer for Translations
For your convenience, we provide translations powered by Google Translate. However, please note that Google disclaims all warranties related to the translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
We hope you have a wonderful experience at Turtle Paradise Villa and appreciate your valuable feedback. Book your stay with DHPL Travels for an unforgettable vacation experience. DHPL Travels