Understanding Review Scores at Tropical Life Resort & Spa Dambulla
At Tropical Life Resort & Spa Dambulla, we value our guests’ feedback. Our review scores, ranging from 1 to 10, reflect the overall experience of our guests. To calculate the overall score, we aggregate all the review scores and divide them by the total number of reviews received.
To provide more detailed insights, our guests can also provide separate subscores for crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores are submitted independently and are not directly linked to the overall score.
Submitting and Editing Reviews
If you have booked and stayed at our accommodation, we encourage you to share your experience through our platform. Even if you have visited the property but didn’t actually stay, you can still review it. If you need to make changes to a review you have already submitted, simply reach out to our dedicated Customer Service team for assistance.
Ensuring Genuine Reviews
At Tropical Life Resort & Spa Dambulla, we take the authenticity of reviews seriously. We have a team of experts and automated systems in place to detect and eliminate any fake reviews submitted to our platform. If you come across anything suspicious, please report it to our Customer Service team so that our fraud team can investigate promptly.
Review Publication Guidelines
We strive to publish every review we receive, both positive and negative, to provide a balanced view of the guest experience. However, we have certain guidelines in place. Reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam and fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be displayed.
Review Relevance and Timeframe
To ensure the relevance of reviews, we only accept submissions made within 3 months of checking out. Additionally, we may stop displaying reviews that are older than 36 months or when the accommodation undergoes a change of ownership.
Accommodation Responses
We value open communication with our guests. As such, Tropical Life Resort & Spa Dambulla allows accommodations to respond to reviews. We believe in providing a platform for dialogue and addressing any concerns or feedback.
Sorting and Filtering Reviews
When multiple reviews are available, the most recent ones are displayed at the top, considering factors such as language and whether they include comments along with ratings. To help you find the information you need, we offer sorting and filtering options based on the time of year, review score, and more.
Guidelines and Standards for Reviews
To maintain the quality and relevance of content on DHPL Travels, we adhere to guidelines and standards that promote family-friendly and helpful contributions. We encourage detailed and travel-related reviews that assist others in making informed decisions. Please refrain from including personal, political, ethical, or religious commentary. If you have concerns about our services, please direct them to our Customer Service or Accommodation Service teams.
We kindly request that all contributions be appropriate for a global audience. Avoid using profanity or attempting to bypass language filters with creative spelling. Any comments or media that involve hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited.
To foster genuine and unbiased reviews, we appreciate original contributions that reflect your personal experience. As part of our commitment to maintaining integrity, property partners affiliated with Tropical Life Resort & Spa Dambulla are prohibited from posting on behalf of guests or offering incentives in exchange for reviews. We do not tolerate negative reviews submitted with the intention to harm the reputation of competitors.
We respect the privacy of our guests and take measures to protect personal information. Our efforts include obscuring email addresses, telephone numbers, website addresses, social media accounts, and similar details.
Please note that the opinions expressed in the reviews are those of our valued customers and properties. They do not necessarily reflect the views and opinions of DHPL Travels. As a distributor, we do not assume responsibility for the content of reviews or responses. We are not a publisher but provide a platform for guest feedback.
By default, reviews are sorted based on the date of the review and additional criteria, including language, the presence of text, and non-anonymity. Various sorting options may be available to cater to different traveler preferences.
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