Introduction
At DHPL Travels, we strive to provide you with the most accurate and reliable information when it comes to choosing your accommodation. Our reviews are based on a variety of factors, including location, cleanliness, staff, comfort, facilities, value, and free WiFi. Each review score is carefully calculated by adding up all the individual scores and dividing by the total number of reviews received. We value your feedback and encourage you to share your experience with us.
Submitting Reviews
If you have stayed at an accommodation booked through our platform, we welcome your review. But even if you didn’t stay overnight, we still appreciate your input if you visited the property. If you ever need to edit a review you have already submitted, simply contact our dedicated Customer Service team, and they will be happy to assist you.
Ensuring Authenticity
To maintain the integrity of our platform, we have implemented both human and automated systems to detect and remove any fake reviews. If you come across any suspicious content, please report it to our Customer Service team so that our fraud team can thoroughly investigate the matter. We are committed to ensuring that our reviews are genuine and trustworthy.
Review Guidelines
We aim to publish all reviews, whether they are positive or negative, as long as they comply with our guidelines. However, there are certain types of content that we do not permit. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, and impersonation.
Timeliness and Relevance
To keep our reviews relevant, we only accept submissions within three months of checking out. Additionally, we may stop displaying reviews that are older than 36 months or if the accommodation changes ownership. This ensures that the information we provide is up to date and reflects the current state of the property.
Accommodation Responses
Accommodations have the opportunity to respond to reviews. This allows them to address any concerns or provide further information to potential guests. At DHPL Travels, we believe in fostering open communication between guests and accommodations to ensure a positive and satisfying experience for all.
Sorting and Filtering
When multiple reviews are available, we prioritize the most recent ones. However, other factors such as language and content also influence the order. You have the option to sort and filter reviews based on the time of year, review score, and more. This allows you to find the information that is most relevant to your needs.
External Review Scores
Occasionally, we may include external review scores from well-known travel websites. Rest assured, we will always make it clear when we do so. Our goal is to provide you with a comprehensive overview of each property, giving you a well-rounded perspective.
Guidelines and Standards
We adhere to a set of guidelines and standards to ensure that the content on DHPL Travels remains relevant and family-friendly. These guidelines apply to all comments, regardless of their tone. Contributions should be travel-related and offer helpful insights to assist others in making informed decisions. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Any issues concerning our services can be directed to our dedicated Customer Service or Accommodation Service teams.
Global Audience
DHPL Travels caters to a global audience, and we want to create a welcoming environment for everyone. We kindly ask that you avoid using profanity or attempting to bypass filters with creative spelling. Comments or media that contain hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities will not be tolerated. We encourage respectful and inclusive discussions.
Genuine and Unique Reviews
Authenticity is of utmost importance to us. We value reviews that are original and unbiased, providing valuable insights for fellow travelers. Reviews should reflect your personal experience and opinions. Accommodation partners are not permitted to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate attempts to manipulate ratings by submitting false or negative reviews about competitors.
Respecting Privacy
At DHPL Travels, we respect the privacy of all individuals. We take measures to conceal personal information such as email addresses, phone numbers, website addresses, and social media accounts. Your privacy is important to us, and we strive to create a safe and secure platform for all users.
Disclaimer: Translations
Please note that translations provided by Google may be available on our platform. While we do our best to ensure accuracy, Google disclaims all warranties regarding the translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
DHPL Travels is committed to providing you with reliable and trustworthy information. Plan your next adventure with confidence and visit DHPL Travels for the best travel experiences.
