Unveiling the Overall Score Calculation
At DHPL Travels, we believe in transparency and providing our guests with the most accurate information possible. That’s why we use a comprehensive scoring system to determine the overall score of each review. Our method involves adding up all the review scores and dividing the total by the number of reviews received. To ensure a complete evaluation, guests can also provide separate subscores in important areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s worth noting that these subscores and the overall score are evaluated independently, without any direct link between them.
Genuine Reviews and Editing Options
We value the opinions of our guests and encourage them to share their experiences with us. If you have booked and stayed at an accommodation through our platform, your feedback is more than welcome. But what if you visited the property without actually staying there? Don’t worry, we still want to hear from you! Even if you didn’t stay overnight, you can still review the property based on your observations. And if you ever wish to edit a review you’ve already submitted, our friendly Customer Service team is here to assist you.
Fighting Against Fake reviews
We take the authenticity of our reviews very seriously at DHPL Travels. That’s why we have a dedicated team, consisting of both skilled individuals and advanced automated systems, to detect and eliminate any fake reviews that may appear on our platform. If we identify any suspicious content, rest assured that we promptly delete it and take appropriate action against those responsible. We encourage our community to be vigilant and report any suspicious activity to our Customer Service team so that our fraud experts can launch a thorough investigation.
Review Guidelines: Keeping it Relevant and Reliable
Our mission at DHPL Travels is to provide reliable and relevant information to our valued users. While we strive to publish every review we receive, both positive and negative, there are certain criteria that must be met. We do not display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines. This ensures a safe and respectful environment for all our users.
Time Relevance and Ownership Changes
To maintain the timeliness and accuracy of our reviews, we only accept submissions within three months of checking out. Additionally, reviews may no longer appear on our platform if they are older than 36 months or if there has been a change of ownership at the accommodation.
Engaging in Dialogue: Accommodation Responses
At DHPL Travels, we believe in fostering open communication. Accommodations have the opportunity to respond to reviews, providing additional insights and addressing any concerns raised by guests. This exchange of dialogue further enhances the transparency and trustworthiness of our platform.
Sorting and Filtering: Tailoring Your Experience
When browsing through multiple reviews, you’ll find that the most recent ones are displayed at the top. However, various factors, such as language and the inclusion of additional comments, may also influence the order. To further personalize your experience, DHPL Travels offers the option to sort and filter reviews based on the time of year, review score, and more. We want you to find the information that matters most to you quickly and effortlessly.
Guidelines and Standards for Reviews: Our Commitment to Quality
At DHPL Travels, we uphold the highest standards of quality and credibility. Our guidelines ensure that all contributions to our platform, regardless of their tone, are travel-related and helpful for fellow travelers. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Our focus is on creating a welcoming and inclusive environment for a global audience. Therefore, we ask that you avoid profanity and any form of hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities. We value genuine and unbiased content that provides unique insights for our guests. To maintain the integrity of our platform, property partners are prohibited from posting on behalf of guests or offering incentives in exchange for reviews. We also encourage all users to respect the privacy of others, and therefore, we make efforts to obscure personal details. It’s important to note that the opinions expressed in our reviews belong to our customers and properties, and not DHPL Travels. We do not accept responsibility or liability for any reviews or responses posted on our platform.
To improve accessibility, some of our services may provide translations powered by Google. It is important to note that Google disclaims all warranties related to these translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
DHPL Travels is dedicated to providing you with an exceptional travel experience. Discover the best accommodations, explore new destinations, and make memories that will last a lifetime. Visit DHPL Travels today to start your journey: DHPL Travels.