The Essence of Review Scores
At DHPL Travels, we take review scores seriously, ensuring our guests receive authentic and reliable feedback. Each review score ranges from 1 to 10. To calculate the overall score, we aggregate all individual review scores and divide them by the total number of reviews received. We recognize the importance of specific aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi, allowing guests to provide independent subscores in these crucial areas.
Genuine Reviews from Real Guests
When reviewing an accommodation booked through our platform, guests can share their experiences even if they didn’t stay overnight. If you need to edit a review you’ve already submitted, simply reach out to our dedicated Customer Service team. Rest assured, we employ both human experts and automated systems to detect and eradicate any fake reviews that may be submitted to our platform. We take immediate action against those responsible and encourage users to report any suspicious activity to our vigilant Customer Service team for further investigation.
Our Transparent Review Guidelines
At DHPL Travels, we embrace a policy of openness and transparency. While we strive to publish both positive and negative reviews, certain criteria exist to ensure the content remains valuable and relevant. As such, we refrain from displaying reviews that include politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam and fake content, animal cruelty, impersonation, or any violation of our review guidelines. We value the trust our guests place in us and aim to provide fair and constructive feedback.
Timeliness and Relevance
To maintain the relevance of reviews, we accept submissions within three months of check-out. After 36 months, or in the event of a change in ownership, we may stop displaying older reviews. At DHPL Travels, we believe in fostering open communication, allowing accommodations to respond to guest reviews as well.
Unveiling the Most Recent Reviews
When browsing through multiple reviews, the most recent ones will be displayed prominently. However, other factors, including language, presence of comments, and rating, may also influence the order. You have the option to sort and filter reviews according to the time of year, review score, and more. Furthermore, to provide a comprehensive overview, we occasionally display external review scores from other reputable travel websites, ensuring clarity and transparency.
Upholding Guidelines and Standards for Reviews
At DHPL Travels, we uphold the highest standards of expertise, authoritativeness, trustworthiness, and experience (E-E-A-T). Our guidelines and standards are designed to maintain the relevance and family-friendly nature of the content on our platform. We welcome detailed and informative contributions that help fellow travelers make informed decisions. To ensure a global audience can benefit, please refrain from including personal, political, ethical, or religious commentary. Any issues related to DHPL Travels’ services should be directed to our dedicated Customer Service or Accommodation Service teams.
Embracing Diversity for a Global Audience
We value diversity and respect the opinions of our global audience. We kindly request that you refrain from using profanity or attempting to approximate it with creative spelling in any language. Comments and media containing hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promotion of illegal activities are strictly prohibited. DHPL Travels encourages all contributors to provide genuine and unbiased content, ensuring that reviews are original and unique to the individual guest. Our property partners are not allowed to post on behalf of guests or provide incentives in exchange for reviews. We do not tolerate any attempts to manipulate ratings by submitting negative reviews about competitors.
Respecting Privacy
At DHPL Travels, we understand the importance of privacy. Therefore, we have implemented measures to protect sensitive information such as email addresses, telephone numbers, website addresses, social media accounts, and similar details. Our commitment to our guests’ privacy is unwavering.
Valuing Customer Opinions
The opinions expressed in reviews published on DHPL Travels are those of our esteemed customers and properties. They do not reflect the views of DHPL Travels itself. Likewise, DHPL Travels does not accept responsibility or liability for any reviews or responses. As a distributor, we provide a platform for our customers and properties to share their experiences. However, we do not verify the content and do not act as a publisher of these comments and responses. By default, reviews are sorted based on the date of the review, along with additional criteria such as language, text, and anonymous or non-anonymous submissions. For added convenience, we may offer additional sorting options to enhance your browsing experience.
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