Introduction
As a guest, it’s essential to leave an honest review of your stay to help fellow travelers make informed decisions. At DHPL Travels, we value your feedback and aim to provide you with an authentic and reliable platform to share your experiences. Here’s everything you need to know about reviewing accommodations on our site.
How Review Scores are Calculated
Each review score on DHPL Travels ranges from 1 to 10, representing different aspects of your stay. To calculate the overall score, we aggregate all the review scores and divide the total by the number of reviews received. Additionally, guests have the option to provide separate subscores for crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that there’s no direct link between subscores and overall scores.
Submitting a Review
We encourage you to review accommodations that you have personally stayed at or visited. If you have booked through our platform but didn’t actually stay there, you can still share your thoughts. Should you wish to edit a review you’ve already submitted, our friendly Customer Service team is here to assist you.
Upholding Quality and Authenticity
To ensure the integrity of our platform, we employ both human reviewers and automated systems to detect and remove any fake reviews. If you come across any suspicious content, we urge you to report it to our Customer Service team. Our dedicated fraud team will thoroughly investigate the matter.
Review Publication Guidelines
We strive to publish both positive and negative reviews, as they provide valuable insights. However, we have certain content guidelines in place. We do not publish reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. Moreover, any violation of our review guidelines will result in non-publication.
Review Timeframe
To ensure the relevance of reviews, we accept submissions that are within 3 months of checking out. Reviews older than 36 months may no longer be displayed, or if the property undergoes a change in ownership.
Accommodation Responses
Accommodations have the option to respond to reviews, fostering open communication and addressing any concerns you may have.
Sorting and Filtering Reviews
When viewing multiple reviews, the most recent ones will appear at the top, taking various factors into account such as language, ratings, and comments. To help you find the most relevant information, you can sort and filter reviews by time of year, review score, and more.
External Review Scores
Occasionally, we may display review scores from other reputable travel websites. Rest assured, we always indicate when these scores are used.
Our Commitment to Quality
We at DHPL Travels follow strict guidelines and standards to ensure that the content you find on our platform is relevant and family-friendly. We appreciate travel-related contributions that are detailed, unbiased, and help others in making informed decisions. Personal, political, ethical, and religious commentary should be avoided. For any issues related to our services, please contact our dedicated Customer Service or Accommodation Service teams.
Your Voice Matters
We value your opinion and believe that genuine and unique reviews are the most valuable. We encourage you to share your experience and thoughts authentically. As part of our commitment to fairness, property partners associated with DHPL Travels are prohibited from posting reviews on behalf of guests or offering incentives for reviews. We do not tolerate negative reviews aimed at competitors to manipulate ratings.
Privacy and Transparency
At DHPL Travels, we take privacy seriously. We make an effort to protect the privacy of all individuals by obscuring personal details such as email addresses, telephone numbers, websites, and social media accounts.
Disclaimer for Translations
Please note that translations provided by Google may be available on our platform. It’s important to understand that Google disclaims all warranties related to these translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
Remember, your honest review holds immense value and helps fellow travelers have the best possible experience. Join us at DHPL Travels and start sharing your travel adventures today. DHPL Travels
