Understanding Review Scores and Subscores
Review scores play a crucial role in evaluating accommodations. At DHPL Travels, we follow a comprehensive approach to calculate overall scores. By summing up individual review scores and dividing them by the total number of reviews received, we provide an accurate assessment. Guests also have the option to rate specific aspects of their stay, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It is important to note that subscores and overall scores are independent of each other, ensuring an unbiased evaluation.
Genuine Reviews Matter
At DHPL Travels, we value authenticity. Therefore, we only allow reviews from guests who have actually stayed at the accommodation they are reviewing. If you have experienced a property firsthand or visited it without staying, you are eligible to share your valuable insights. We understand that opinions may change over time, which is why we offer the option to edit your submitted review by reaching out to our Customer Service team.
Combating Fake Reviews
To maintain the highest level of integrity, we have dedicated teams and automated systems in place to identify and remove any fraudulent reviews. At DHPL Travels, we take strong action against individuals responsible for submitting fake reviews. If you come across any suspicious content, please report it to our Customer Service team for a thorough investigation by our fraud team.
Our Review Guidelines
We value the input of our users and strive to be as transparent as possible. While we aim to publish every review, positive or negative, we do have certain guidelines to ensure relevance and maintain a safe environment. Reviews that contain politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be displayed.
Timeliness and Relevance
To ensure the freshness and relevance of reviews, we accept submissions within three months of checking out. Reviews older than 36 months may no longer be displayed, or in the case of a change in ownership, they may be removed. We want our users to have access to the most up-to-date and accurate information.
Building Trust: Accommodation Responses and External Review Scores
At DHPL Travels, we believe in fostering open communication and providing a platform for accommodations to respond to guest reviews. This interaction allows for further clarification and resolution.
In addition to guest reviews, we may also display external review scores from other reputable travel websites. We make it clear when these scores are included to provide a comprehensive view of the accommodation.
Guidelines and Standards for Reviews
To maintain a family-friendly and relevant platform, our guidelines and standards ensure that the content on DHPL Travels remains appropriate for a global audience. Contributions should be travel-related, detailed, and offer helpful insights. We encourage our users to refrain from personal, political, ethical, or religious commentary. Any form of hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promotion of illegal activity is strictly prohibited.
Your Content Matters
Genuine and unique content is highly appreciated at DHPL Travels. Reviews hold the most value when they are original and unbiased. We discourage property partners from posting on behalf of guests or offering incentives in exchange for reviews. Negative reviews submitted with the intention of harming a competitor’s reputation will not be tolerated.
At DHPL Travels, we prioritize the privacy of our users. To protect personal information, we make every effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
A Disclaimer on Translations
While we strive to provide accurate translations, some content may be powered by Google Translate. DHPL Travels and Google disclaim all warranties regarding the accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement of these translations.
At DHPL Travels, we are committed to providing a platform that prioritizes expertise, trustworthiness, and a seamless travel experience. Plan your next adventure with us at DHPL Travels.