DHPL Travels Presents: Three Gables Boutique Villa

Understanding Review Scores and Subscores

At DHPL Travels, we strive to provide you with the most accurate and helpful information about accommodations. When it comes to review scores, we take various factors into account. Each review score ranges from 1 to 10, and the overall score is calculated by adding up all the review scores and dividing that total by the number of reviews received.

Guests have the option to provide separate subscores in important areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that these subscores are submitted independently, and there is no direct link between them and the overall score.

Leaving Reviews and Making Edits

We value your feedback, and we encourage you to review the accommodations that you have booked through our platform. Whether you stayed at the property or visited it but didn’t actually stay there, your review is valuable to us. If you ever need to edit a review that you have already submitted, simply get in touch with our Customer Service team, and they will assist you.

Fighting Against Fake Reviews

Maintaining the trust and credibility of our platform is paramount to us. That’s why we have a dedicated team, as well as automated systems, that specialize in detecting any fake reviews that are submitted. If we identify any fraudulent reviews, they are promptly deleted, and appropriate action is taken against the responsible parties. We also appreciate it when our users help us by reporting any suspicious activities to our Customer Service team, so that our fraud team can further investigate.

Review Guidelines for Publication

At DHPL Travels, we value transparency and authenticity. While we aim to publish both positive and negative reviews, there are certain guidelines that we adhere to. We will not display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. Additionally, any violation of our review guidelines will result in the review not being published.

Timeliness and Relevance of Reviews

To ensure the relevance of reviews, we only accept submissions that are within 3 months of checking out. We may stop displaying reviews that are older than 36 months or in cases where the accommodation has undergone a change of ownership.

Accommodation Responses and Review Sorting

At DHPL Travels, we value the relationship between accommodations and guests. Therefore, accommodations have the option to reply to reviews. When you browse through multiple reviews, the most recent ones will appear at the top. However, this order can also be influenced by other factors, such as language, whether it’s just a rating or contains comments, and more. You have the flexibility to sort and filter reviews based on the time of year, review score, and other parameters.

External Review Scores

In some cases, we may provide external review scores from other reputable travel websites. Rest assured that when we display such scores, we make it clear that they are from external sources.

Guidelines and Standards for Reviews

At DHPL Travels, we have established guidelines and standards to ensure that the content on our platform remains relevant and family-friendly, without limiting expression or strong opinions. These guidelines are applicable to all comments, regardless of their tone. Here are some key points to remember:

  • Contributions should focus on travel-related experiences and be helpful in assisting others in making informed decisions.
  • Personal, political, ethical, and religious commentary should be avoided.
  • Promotional content will be removed, and any issues concerning our services should be directed to our Customer Service or Accommodation Service teams.
  • Please be mindful of using profanity or attempting to mask it with creative spelling in any language.
  • Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activities are strictly prohibited.
  • All content should be genuine, unique, and unbiased.
  • Property partners affiliated with DHPL Travels should not post on behalf of guests or offer incentives in exchange for reviews.
  • Negative reviews submitted by competitors with the intention to harm the ratings of other accommodations will not be tolerated.
  • Respecting the privacy of others is of utmost importance to us, and we will take measures to hide personal details such as email addresses, telephone numbers, website addresses, and social media accounts.
  • The opinions expressed in reviews belong to our customers and properties and do not reflect the views of DHPL Travels. We are a distributor and not a publisher of these comments and responses. Therefore, we do not accept responsibility or liability for them.

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At DHPL Travels, your satisfaction is our top priority. We are committed to providing you with reliable and trustworthy information to enhance your travel experiences. Book with us and embark on unforgettable adventures. Visit DHPL Travels for more information and exciting offers!

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