Unveiling the Essence of Each Review Score
At DHPL Travels, we understand that each review score is more than just a number. That is why we go the extra mile to ensure that every review reflects the true essence of every guest’s experience. Our unique scoring system takes into account various important factors such as location, cleanliness, staff, comfort, facilities, value, and free WiFi, allowing guests to provide separate subscores in these crucial areas. By summing up all the review scores and dividing the total by the number of review scores received, we generate an overall score that truly reflects the collective feedback of our valued guests.
Authentic Reviews: Your Voice Matters
We value your opinion, and that is why we encourage you to share your thoughts about the accommodations you have booked through our platform. Even if you have visited a property but did not stay there, your review still matters to us. Additionally, we want to ensure that your voice is heard. If you wish to edit a review that you have already submitted, simply reach out to our Customer Service team, and we will be happy to assist you.
Fighting Against Fake Reviews
At DHPL Travels, we take the authenticity of our reviews seriously. To maintain the integrity of our platform, we employ a team of experts and cutting-edge automated systems dedicated to detecting and removing any fake reviews. If we come across any fraudulent activities, we take immediate action to safeguard the trustworthiness of our platform. However, we understand that sometimes even the most advanced systems may miss something. Hence, we encourage our community to report any suspicious content to our Customer Service team so that our fraud team can conduct a thorough investigation.
Our Review Guidelines: Ensuring Relevance and Authenticity
To provide a valuable resource for travelers, we strive to publish as many reviews as possible, regardless of their nature. However, in order to maintain the quality and relevance of the reviews, we have certain guidelines in place. We do not display reviews that contain politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
We aim to ensure that reviews are timely and up-to-date. Therefore, we accept reviews submitted within 3 months of checking out. However, to provide the most recent information to our users, we may stop displaying reviews that are 36 months old or when an accommodation undergoes a change of ownership.
Accommodation Responses: Engaging in Conversations
We believe in fostering open and productive communication between guests and accommodations. As such, our platform allows accommodations to reply to reviews. This enables a constructive dialogue and provides an opportunity for accommodations to address any concerns or express their gratitude for positive feedback.
Sorting and Filtering: Tailoring Your Experience
When browsing through multiple reviews, we want to make it as convenient as possible for you to find the information you need. With sorting options based on time of year, review score, and more, you can personalize your search to suit your preferences. Moreover, while we prioritize displaying the most recent reviews, we also consider factors such as language and whether the review includes comments in addition to ratings.
Transparency in External Review Scores
At DHPL Travels, we are committed to providing you with comprehensive information. Sometimes, we showcase external review scores from well-known travel websites to give you a broader perspective. However, we always make it clear when we include this information, ensuring transparency and clarity.
Guidelines and Standards: Upholding Quality and Respect
To maintain the quality and family-friendly nature of our platform, we have established guidelines and standards for reviews. These guidelines apply to all comments, regardless of their tone. Contributions should focus on travel-related experiences and provide helpful and detailed insights to assist fellow travelers. We discourage the inclusion of personal, political, ethical, or religious commentary. Moreover, we expect contributions to be respectful, without hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promotion of illegal activities.
We value authenticity and uniqueness in reviews. They are most valuable when they are original and unbiased, genuinely reflecting the experiences of our guests. Therefore, we request that Booking.com property partners refrain from posting on behalf of guests or offering incentives in exchange for reviews. Our platform strongly opposes any attempts to undermine the reputation of competitors through negative reviews.
Respecting Privacy: Your Information is Protected
We are committed to safeguarding your privacy. At DHPL Travels, we make every effort to protect your personal information by obscuring email addresses, telephone numbers, website addresses, social media accounts, and similar details. Rest assured that your privacy is our priority.
The Power of Your Opinions
The opinions expressed in contributions on our platform belong solely to our valued guests and properties. They do not necessarily reflect the views or opinions of DHPL Travels. Additionally, DHPL Travels does not accept responsibility or liability for any reviews or responses. As a distributor, we do not verify the content but serve as a platform for these valuable discussions.
Please note that translations on our platform may be powered by Google. While we aim to provide accurate translations, Google disclaims all warranties related to translations, including any warranties of accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
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