How Reviews are Scored and Shared
At DHPL Travels, we strive to provide accurate and helpful reviews to assist our guests in making informed decisions. Each review is assigned a score between 1 and 10. To calculate the overall score, we tally up the individual review scores and divide the total by the number of reviews received. Guests also have the option to provide separate subscores for essential categories like location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that these subscores and the overall scores are submitted independently and are not directly linked.
Ensuring Authenticity and Detecting Fake Reviews
To maintain the integrity of our platform, we have dedicated teams and automated systems in place to identify and remove fake reviews. If we find any fraudulent reviews, we promptly delete them and, if necessary, take appropriate action against the responsible parties. We encourage our users to report any suspicious activities to our Customer Service team, allowing our fraud experts to investigate further.
Our Review Policy: E-E-A-T and YMYL Standards
At DHPL Travels, we follow the E-A-T principles (Expertise, Authoritativeness, Trustworthiness) and YMYL standards (Your Money or Your Life). We value both positive and negative reviews and aim to publish all of them ideally. However, we do have certain guidelines in place to ensure the relevance and appropriateness of the content we display. Reviews that include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be published.
Timeliness and Display of Reviews
To ensure that the reviews remain relevant, we accept reviews submitted within 3 months of the check-out date. Reviews older than 36 months may cease to be displayed, or if the property undergoes a change in ownership. When multiple reviews are available, the most recent ones will be showcased first, while considering factors such as the language of the review and whether it includes comments or is solely a rating. Guests have the flexibility to sort and filter reviews based on the time of the year, review score, and more.
Guidelines and Standards for Reviews
Our guidelines and standards aim to maintain family-friendly and relevant content on DHPL Travels. Contributions should be travel-related, providing detailed information to help others make informed decisions. We kindly request our users to refrain from including personal, political, ethical, or religious commentary in their reviews. Promotional content will be removed, and any concerns regarding DHPL Travels’ services should be directed to our Customer Service or Accommodation Service teams. We expect contributions to be appropriate for a global audience, free from profanity, hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activities.
Authenticity and Privacy
We value genuine and unique contributions from our guests, as they play a crucial role in enhancing the overall guest experience. Reviews are most valuable when they are original and unbiased. DHPL Travels property partners are prohibited from posting reviews on behalf of guests or offering incentives in exchange for reviews. We do not tolerate attempts to manipulate ratings by submitting negative reviews about competitors. Furthermore, we respect the privacy of our users and make every effort to protect personal information, such as email addresses, telephone numbers, website addresses, and social media accounts.
The Views of Our Guests
At DHPL Travels, the reviews and opinions expressed by our customers and properties belong solely to them. These views do not necessarily reflect the views of DHPL Travels. We do not accept responsibility or liability for any reviews or responses published on our platform. It is essential to acknowledge that DHPL Travels acts as a distributor of these comments and responses and does not have an obligation to verify their accuracy. By default, reviews are sorted based on the review date and additional criteria to display the most relevant content. We offer various sorting options, such as sorting by the type of traveler or review score, to cater to individual preferences.
As part of our commitment to serving a global audience, we may provide translations of reviews powered by Google. It is important to note that Google disclaims all warranties related to these translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
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