At the Peacock Beach Hotel Hambantota, we deeply value our guests’ feedback. To ensure transparency and accuracy, we have a comprehensive review system in place. In this article, we will explain how our review scoring works, the guidelines and standards we adhere to, and our commitment to providing a safe and reliable platform for all travelers.
Review Scoring and Subscores
Our review scoring system ranges from 1 to 10, with 10 being the highest rating. To calculate the overall score, we aggregate all the review scores we receive and divide the total by the number of reviews. Guests have the option to provide separate subscores for important aspects, such as location, cleanliness, staff, comfort, facilities, value, and the availability of free WiFi. It’s important to note that subscores and overall scores are separate entities and are not directly linked.
If you have booked and stayed at an accommodation through our platform, or if you have visited the property even if you didn’t stay overnight, you can review it on our website. If you ever need to edit a review you have already submitted, our Customer Service team is always available to assist you.
Detecting and Handling Fake Reviews
To ensure the authenticity of reviews, we have a dedicated team of specialists and automated systems in place to detect and remove any fake reviews submitted to our platform. If we identify any suspicious activity, we take immediate action, including deleting the fake reviews and penalizing those responsible. We encourage our users to report any suspicious reviews to our Customer Service team so that our fraud team can investigate further.
Review Guidelines and Inclusions
We value all feedback and strive to publish every review we receive, whether positive or negative. However, there are certain guidelines we follow to maintain the quality and relevance of the reviews displayed on our platform. We do not publish reviews that contain politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card information), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Review Relevance and Timeframe
To ensure the relevance of reviews, we only accept submissions within three months of the check-out date. Additionally, reviews that are older than 36 months or pertain to accommodations that have undergone a change in ownership may no longer be displayed.
Accommodation Responses and Sorting
At the Peacock Beach Hotel Hambantota, we encourage accommodations to respond to reviews. This allows a healthy and constructive dialogue between guests and the management team. When viewing multiple reviews, the most recent ones will be displayed at the top. However, there are other factors, such as language and the presence of comments along with ratings, that may also influence the sorting order. Guests have the option to sort and filter reviews based on the time of year, review score, and other relevant criteria.
External Review Scores
Occasionally, we may display external review scores from well-known travel websites. Whenever we provide such information, we make it explicitly clear that it is from an external source.
Guidelines and Standards for Reviews
Our guidelines and standards for reviews ensure that the content on DHPL Travels remains relevant and family-friendly while promoting freedom of expression and the sharing of diverse opinions. We encourage contributors to focus on travel-related experiences and provide detailed insights that assist other travelers in making informed decisions. We kindly request that personal, political, ethical, or religious commentary be avoided. Promotional content will be promptly removed, and any concerns regarding DHPL Travels’ services should be directed to our dedicated Customer Service or Accommodation Service teams.
A Global Audience and Respect for Others
We expect all contributions to be suitable for a global audience. Please refrain from using profanity or engaging in creative spelling attempts to bypass language restrictions. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited.
In the interest of maintaining authenticity, we highly value genuine and unbiased content. Reviews have the greatest impact when they are original and reflect the honest experience of the guest. Accommodation partners associated with DHPL Travels are prohibited from posting reviews on behalf of guests or offering incentives in exchange for reviews. We do not tolerate attempts to manipulate ratings by submitting negative reviews targeting competitors.
Respecting the privacy of others is paramount at DHPL Travels. We make every effort to conceal personal information, such as email addresses, phone numbers, website URLs, social media accounts, and similar details.
It’s important to note that the opinions expressed in reviews belong solely to the customers and properties themselves, and not to DHPL Travels as an entity. DHPL Travels does not accept responsibility or liability for any reviews or responses. As a platform, DHPL Travels serves as a distributor of these comments and responses, with no obligation to verify the accuracy of the information provided.
By default, reviews are sorted based on their publication date and additional criteria to display the most relevant reviews. These criteria include the reviewer’s language, the presence of textual content within the review, and the reviewer’s decision to remain anonymous or not. Depending on the context, additional sorting options tailored to specific traveler preferences may be available.
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