DHPL Travels: The Lake Hotel Polonnaruwa

Unraveling the Review Scores

At DHPL Travels, we take guest reviews seriously. Our review scoring system is based on a scale of 1 to 10, where we aggregate and average all review scores received. It’s important to note that guests can provide separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores and the overall scores are independent of each other, with no direct link between them.

Reviewing Accommodations: Your Experience Matters

If you’ve booked an accommodation through our platform and stayed there, or even if you’ve visited the property but didn’t stay, you have the opportunity to share your valuable insights. Should you need to edit a review you’ve already submitted, simply reach out to our Customer Service team for assistance. We’re here to help!

Genuine Reviews Only: Our Stance against Fake Reviews

At DHPL Travels, we have a dedicated team of experts and automated systems that specialize in detecting fake reviews submitted to our platform. We aim to provide an authentic and trustworthy experience for all our users. If we identify any fraudulent activity, rest assured that we promptly delete such reviews and take appropriate action against those responsible. We encourage our users to report any suspicious reviews to our Customer Service team, so our fraud team can thoroughly investigate the matter.

Our Review Guidelines: Ensuring Relevance and Quality

We strive to publish both positive and negative reviews, as long as they adhere to our guidelines. However, there are certain types of content that we cannot display. This includes politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, and any violation of our review guidelines.

Keeping Reviews Relevant: Time and Ownership Matters

To maintain relevance, we generally accept reviews submitted within 3 months of checking out. Additionally, reviews may no longer be displayed if they are older than 36 months or if the property undergoes a change of ownership. Rest assured, we aim to present the most recent and informative reviews to assist you in making informed decisions.

Engaging in Dialogue: Accommodation Responses

At DHPL Travels, we value open communication. Accommodations have the ability to respond to reviews, fostering a constructive dialogue between guests and property owners.

Sorting and Filtering: Finding What Matters

When browsing through multiple reviews, the most recent ones will appear at the top. However, various factors may also influence the display order, such as language and whether the review contains comments alongside the rating. To further enhance your browsing experience, you can sort and filter reviews based on the time of year, review score, and more.

External Reviews: A Holistic View

In certain cases, we may showcase external review scores from well-known travel websites. We make it clear when these external scores are featured, providing a comprehensive view for your convenience.

Upholding Guidelines and Standards

At DHPL Travels, we maintain strict guidelines and standards to ensure that the content on our platform remains relevant and family-friendly, without limiting expression or strong opinions. Contributions should primarily be travel-related and offer detailed insights, assisting fellow travelers in making informed decisions. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Any concerns related to Booking.com’s services should be directed to our helpful Customer Service or Accommodation Service teams.

A Global Audience: Respect and Responsibility

To cater to our diverse global audience, we kindly ask that you refrain from using profanity or attempting to bypass filters with creative spelling. We strictly prohibit hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activities. At DHPL Travels, we value the uniqueness and authenticity of your contributions. For this reason, Booking.com property partners are not permitted to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate attempts to diminish the reputation of competitors through negative reviews.

Respecting Privacy: A Commitment to Security

We respect the privacy of all individuals, and your personal information is treated with utmost care. DHPL Travels makes every effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details for your peace of mind.

Opinions and Liability: Our Role and Responsibility

Please note that the opinions expressed in contributions are those of DHPL Travels customers and properties, and not of DHPL Travels itself. While we diligently moderate reviews and responses, DHPL Travels does not accept responsibility or liability for any reviews or responses shared on our platform. As a distributor, we act solely to provide a platform for communication and are not publishers of these comments and responses. We strive to present the most relevant reviews based on the date of the review and additional criteria. We take into account factors such as your preferred language, reviews with text, and non-anonymous reviews. Additional sorting options may also be available to further enhance your user experience.

Translations Disclaimer

Please be aware that translations provided by Google may be incorporated into our service. Google assumes no liability for the accuracy, reliability, merchantability, fitness for a particular purpose, or non-infringement of these translations.

DHPL Travels offers a seamless and trustworthy platform for you to share your experiences and learn from others. We are committed to providing a reliable resource filled with genuine, relevant, and helpful reviews. Book your next adventure with DHPL Travels and discover the best destinations and accommodations for an unforgettable journey. Visit DHPL Travels now.

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