At the Kandyan Hotel, we value your feedback and strive to provide the best possible experience for our guests. We understand that reviews play a crucial role in helping others make informed decisions. In this article, we’ll explain how our review system works, the guidelines we follow, and the steps we take to ensure the authenticity of reviews.
How Review Scores are Calculated
To generate an overall score, we collect individual review scores from our guests. These scores cover various aspects, including location, cleanliness, staff, comfort, facilities, value, and free WiFi. Our algorithm calculates the average score by adding up all the review scores and dividing it by the total number of reviews received.
Please note that there is no direct link between the overall score and the subscores provided by guests. Each guest independently submits their overall score and subscores.
Reviewing an Accommodation
We value your opinion, whether you stayed at the property or simply visited it. If you booked accommodation through our platform, you can review it based on your experience. Should you need to edit a previously submitted review, our Customer Service team is ready to assist you.
Combatting Fake Reviews
At the Kandyan Hotel, we have a dedicated team, both human and automated, responsible for identifying and removing fraudulent reviews from our platform. If we detect any suspicious activity, we promptly delete fake reviews and take appropriate action against those responsible. We encourage our guests to report any suspicious reviews to our Customer Service team for further investigation.
Review Guidelines and Content Standards
We believe in publishing all reviews, both positive and negative, to ensure transparency. However, there are certain types of content that we do not display. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Review Timeframe and Display
To ensure the relevance of reviews, we accept submissions within three months of guest checkout. Additionally, we may stop displaying reviews that are older than 36 months or in the event of a change in ownership of the accommodation.
The Kandyan Hotel allows accommodations to respond to guest reviews. We believe in fostering open communication and appreciate the opportunity to address any concerns or feedback.
Sorting and Filtering Reviews
When browsing through multiple reviews, you will find the most recent ones at the top. However, other factors, such as language, whether a review contains comments or only a rating, also come into play. To assist you in finding the most relevant information, we offer sorting and filtering options based on the time of year, review score, and more.
External Review Scores
Occasionally, we may include external review scores from well-known travel websites. Rest assured, we clearly indicate when such scores are incorporated into our system.
Guidelines and Standards for Reviews
At the Kandyan Hotel, we adhere to strict guidelines and standards to ensure that our reviews remain relevant and family-friendly. These guidelines apply regardless of the tone of the comments. Here are some key points to keep in mind:
- Contributions should be travel-related and provide detailed insights to help others make informed decisions.
- Personal, political, ethical, or religious commentary is not appropriate.
- Promotional content will be removed, and any issues regarding our services should be directed to our Customer Service or Accommodation Service teams.
- Contributions should cater to a global audience, avoiding profanity and offensive language in any language.
- Content that contains hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or promotes illegal activities is strictly prohibited.
- All contributions should be genuine, original, and unbiased. We value your unique perspective.
- Property partners of Booking.com should not post on behalf of guests or offer incentives for reviews. Negative reviews aimed at tarnishing a competitor’s reputation will not be tolerated.
- We prioritize the privacy of our guests and will make every effort to obscure personal information in reviews, such as email addresses, phone numbers, social media accounts, and website details.
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We appreciate your understanding and look forward to welcoming you to the Kandyan Hotel for an unforgettable stay.