The Scoring System: Evaluating Every Aspect of Your Experience
At DHPL Travels, we strive to provide you with the most accurate representation of our accommodations. To ensure transparency, we employ a comprehensive scoring system. Each review score ranges from 1 to 10, and the overall score is calculated by averaging the individual review scores received.
Subscores: Delving into the Core Pillars of Your Stay
Understanding that different aspects contribute to the overall experience, we encourage our guests to provide separate subscores for key areas including location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores are submitted independently, allowing each aspect to be evaluated on its own merit.
Reviewing Your Stay: Genuine Opinions Matter
At DHPL Travels, we value all guests’ perspectives. You have the opportunity to share your thoughts on an accommodation you booked through our platform, whether you stayed there or simply visited the property. In case you need to edit a review you’ve already submitted, our dedicated Customer Service team is here to assist you.
Upholding Authenticity: Safeguarding Our Review System
To maintain the integrity of our platform, we employ both human expertise and automated systems to detect and eliminate any fraudulent reviews. If we identify any suspicious activities, not only do we remove such reviews, but we also take appropriate action against the responsible parties. As a valued member of our community, you can aid in this process by reporting anything you deem questionable to our diligent Customer Service team.
Publication Standards: Creating a Safe and Reliable Space
We strive to provide a well-rounded representation of our accommodations, encompassing both positive and negative feedback. However, certain criteria guide our review selection process. We do not display reviews containing politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Keeping Reviews Relevant: Timeliness and Ownership
To ensure the freshness and relevance of reviews, we only accept submissions made within 3 months of checking out. Additionally, reviews older than 36 months or pertaining to an accommodation that has undergone a change in ownership may no longer be displayed.
Engaging in Dialogue: Accommodations’ Responses to Reviews
We believe in fostering open communication between accommodations and guests. With DHPL Travels, accommodations have the opportunity to respond to reviews, further enhancing the quality of interaction and addressing any concerns raised.
Navigating Through Reviews: Sorting and Filtering for Convenience
When browsing through multiple reviews, we prioritize the most recent ones, taking into account factors such as language, the presence of comments alongside ratings, and more. To enhance your experience, our platform offers convenient sorting and filtering options based on the time of year, review score, and other relevant criteria.
Trusted Review Scores: Beyond Our Platform
Occasionally, we provide external review scores from reputable travel websites. Rest assured, we clearly indicate when such scores are presented for your convenience.
Upholding Quality: Guidelines and Standards for Reviews
At DHPL Travels, we maintain the highest standards to ensure the quality and relevance of our content. Our guidelines and standards apply to all reviews, irrespective of their tone. Here’s what you need to know:
- Contributions should be travel-related, providing valuable insights to guide fellow travelers’ decision-making. Avoid personal, political, ethical, or religious commentary.
- Contributions should be suitable for a global audience; refrain from profanity and creative attempts to circumvent language filters. Hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited.
- All content should be original, unbiased, and unique to your personal experience. Accommodation partners affiliated with DHPL Travels must not post on behalf of guests or incentivize reviews. Negative reviews aimed at disparaging competitors will not be tolerated.
- Respect the privacy of others. We take privacy seriously and strive to protect personal details such as email addresses, phone numbers, website links, and social media accounts.
- The opinions expressed in reviews belong solely to DHPL Travels’ customers and properties. They do not reflect the views of DHPL Travels. As a distributor, we do not assume responsibility or liability for any reviews or responses. We prioritize transparency and are not obligated to verify the accuracy of comments made by individuals.
- By default, reviews are sorted based on the review date and other relevant criteria to provide you with the most relevant and helpful insights. Additional sorting options may be available to cater to specific preferences.
Translations Disclaimer: Clarity in Communication
In our commitment to providing a seamless experience for all users, some translations on our platform are powered by Google. However, please note that Google disclaims all warranties related to translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
Stay informed and make well-informed choices with DHPL Travels, your trusted companion in the world of travel.