Introduction
At Tea Cottage Resort, we value our guests’ feedback and strive to provide them with the best experience possible. To ensure the accuracy of our overall score, we calculate it by averaging the individual review scores. Guests have the option to rate different aspects of their stay, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi, independently.
Reviewing Accommodations
If you have stayed at Tea Cottage Resort or even visited the property without staying, you can share your review on our platform. We also offer the option to edit a review after submission by contacting our Customer Service team.
Ensuring Authenticity
To maintain the integrity of our reviews, we have dedicated teams and automated systems that detect and remove any fraudulent submissions. If you come across any suspicious reviews, please report them to our Customer Service team for further investigation.
Review Guidelines
We aim to publish all reviews, positive or negative, to provide a balanced perspective. However, we have certain guidelines in place. Reviews that include politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be displayed.
Relevant and Timely Reviews
To ensure the relevance of reviews, we accept submissions within 3 months of checking out. Reviews older than 36 months may no longer be displayed, or if there has been a change of ownership for the accommodation.
Accommodation Responses
Tea Cottage Resort has the option to respond to reviews, allowing us to address any concerns or express our gratitude for positive feedback.
Sorting and Filtering Reviews
When multiple reviews are available, we prioritize the most recent ones, taking into account factors like language and whether the review includes comments or is only a rating. You can sort and filter reviews by various criteria, such as time of year and review score.
External Review Scores
Occasionally, we may display review scores from other reputable travel websites. Rest assured, we will always make it clear when we do so.
Guidelines and Standards for Reviews
To ensure that our content remains relevant and family-friendly, we have established guidelines and standards for reviews. We encourage helpful, detailed contributions related to travel experiences. Personal, political, ethical, or religious commentaries should be avoided. Promotional content will be removed, and any concerns regarding our services should be directed to our Customer Service or Accommodation Service teams.
Respect and Authenticity
Respecting the privacy of others is of utmost importance to us. We make every effort to protect personal information, including email addresses, phone numbers, website addresses, social media accounts, and similar details. The opinions expressed in reviews belong to our valued customers and properties. Booking.com does not assume responsibility or liability for these reviews or responses. We act as a distributor and not a publisher, and we do not verify the content.
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