At DHPL Travels, we understand the importance of reliable and trustworthy reviews when it comes to booking accommodations. That’s why we have a comprehensive system in place to ensure that the reviews you read on our platform are both genuine and helpful.
How Review Scores are Calculated
Each review score on our platform is on a scale from 1 to 10. To determine the overall score, we aggregate all the review scores and divide that total by the number of reviews received. Guests also have the option to provide separate subscores for specific aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that these subscores are independently submitted and do not have a direct link to the overall score.
Authenticity and Detection of Fake Reviews
We take the authenticity of our reviews seriously. Our platform employs a team of experts and automated systems dedicated to detecting and removing fake reviews. If any fraudulent activity is discovered, we take immediate action to ensure the integrity of our platform. We appreciate the vigilance of our users, and anyone who identifies suspicious reviews can report them to our Customer Service team for investigation.
Review Guidelines and Content Moderation
We value both positive and negative feedback from our guests. However, to maintain a high standard of quality, we do have guidelines in place regarding the content of reviews that we display. Reviews containing politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be published.
We also ensure the relevancy of reviews by accepting submissions within 3 months of checking out. After 36 months or in the event of a change in ownership, reviews may no longer be displayed. Additionally, accommodations have the opportunity to respond to reviews, fostering open communication between guests and property owners.
External Review Scores
In some cases, we may provide external review scores from well-known travel websites. However, we always clearly indicate when these scores are displayed.
Guidelines and Standards for Reviews
Our guidelines and standards for reviews are designed to maintain relevant and family-friendly content on our platform, while also allowing for diverse opinions. Contributions should be travel-related and offer helpful insights for other travelers. We kindly request that personal, political, ethical, or religious commentary be avoided. Promotional content will be removed, and any concerns regarding our services should be directed to our dedicated Customer Service or Accommodation Service teams.
Ensuring Appropriate Content for a Global Audience
To cater to a global audience, we ask that users refrain from using profanity or attempting to circumvent content guidelines with creative spelling. Comments or media that contain hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited.
Genuine and Unbiased Contributions
We believe that honest and unbiased reviews are the most valuable. Contributions should be original and authentic, reflecting the unique experiences of our guests. Property partners associated with DHPL Travels are not permitted to post on behalf of guests or incentivize reviews. We do not tolerate negative reviews submitted with the intention of unfairly affecting a competitor’s rating.
At DHPL Travels, we respect the privacy of our users. We take precautions to safeguard personal information such as email addresses, phone numbers, website addresses, and social media accounts. Efforts are made to obscure these details to maintain privacy and security.
Customer and Property Opinions
It’s important to note that the opinions expressed in reviews and responses belong to our customers and the properties themselves. As a platform, we act as a distributor and do not endorse or take responsibility for the content of these reviews. While we strive to provide accurate translations, please be aware that translations may be powered by Google and Google disclaims any warranties related to accuracy and reliability.
At DHPL Travels, we are committed to providing a reliable and trustworthy platform for our users to find the best accommodations. By adhering to strict guidelines and implementing robust systems, we ensure that the reviews you read on our platform are genuine and valuable. Your feedback is important to us, and we continue to improve our processes to maintain the highest standards of quality and authenticity.