DHPL Travels: Discover Tabula Rasa Resort

Understanding Review Scores at Tabula Rasa Resort

At Tabula Rasa Resort, we value our guests’ feedback and strive to provide a seamless reviewing system. To calculate the overall score, we aggregate individual review scores and divide the total by the number of reviews received. Our guests can also submit separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are submitted independently without a direct link between them.

Guest Reviews and Editing

If you have booked accommodation through our platform and stayed at Tabula Rasa Resort, we welcome your review. Even if you didn’t stay but visited the property, you can still share your experience. In case you need to edit a review you’ve already submitted, simply reach out to our Customer Service team, and they will assist you promptly.

Combatting Fake Reviews

At Tabula Rasa Resort, we have a dedicated team of experts and automated systems that specialize in detecting fake reviews. If we come across any suspicious reviews, we immediately remove them and take appropriate action against the responsible parties. We encourage our guests to report any suspicious activity to our Customer Service team so that our fraud team can thoroughly investigate the matter.

Review Guidelines and Content

We greatly value transparency and aim to publish all reviews we receive, regardless of their nature. However, to maintain the integrity of our platform, there are certain guidelines we follow. We do not display reviews that contain or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. Additionally, any violation of our review guidelines will result in the review not being published.

Timeliness and Ownership

To ensure the relevance of reviews, we accept submissions made within 3 months of checking out. Reviews older than 36 months may no longer be displayed, or if the property undergoes a change of ownership. We strive to provide our guests with the most up-to-date information.

Interactions and External Review Scores

At Tabula Rasa Resort, we encourage open communication. Accommodations have the option to reply to guest reviews, fostering a constructive dialogue. Additionally, while we primarily rely on our guests’ reviews, we may occasionally display external review scores from renowned travel websites. We make it clear when using external reviews so that you have a comprehensive understanding of the overall feedback.

Guidelines and Standards for Reviews

Our guidelines and standards are designed to maintain a relevant and family-friendly environment on our platform, without limiting personal expression or strong opinions. These guidelines apply to all comments, regardless of their tone.

1. Contributions should be travel-related: We appreciate detailed contributions that assist fellow travelers in making informed decisions. Please refrain from including personal, political, ethical, or religious commentary. Any issues related to Booking.com’s services should be directed to our dedicated Customer Service or Accommodation Service teams.

2. Contributions should be suitable for a global audience: In order to create a welcoming environment, please avoid using profanity or attempting to circumvent language filters. Comments and media containing hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited.

3. All content should be genuine and unique: We highly value original and unbiased reviews, as they provide the most valuable insights. Contributions should reflect your personal experience and opinions. As a policy, Booking.com property partners are not permitted to post reviews on behalf of guests or offer incentives in exchange for reviews. Negative reviews submitted solely to undermine a competitor will not be tolerated.

4. Respect the privacy of others: At Booking.com, we prioritize privacy. We make every effort to protect personal information provided in reviews, including email addresses, phone numbers, website addresses, social media accounts, and similar details.

5. Opinions expressed belong to customers and properties: The opinions expressed in reviews are solely those of Booking.com customers and properties. Booking.com disclaims any responsibility or liability for these reviews or responses. Please note that Booking.com is a distributor, not a publisher, of these comments and responses. We do not verify the content but aim to offer relevant and engaging reviews.

By default, reviews are sorted based on the date of submission and additional criteria to display the most relevant feedback. These criteria include language, the presence of text in the review, and whether the review is anonymous or not. You may also have additional sorting options available, such as sorting by traveler type or review score.

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At DHPL Travels, we invite you to experience the wonders of Tabula Rasa Resort. Book your stay with us today and create unforgettable memories.

DHPL Travels

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