Understanding Review Scores at Sungreen Resort & Spa Habarana
At Sungreen Resort & Spa Habarana, we strive to provide the best experience for our guests. Our review scores are meticulously calculated to give you a comprehensive understanding of their stay. Each review score ranges from 1 to 10, and to determine the overall score, we sum up all the review scores and divide by the total number of reviews received.
The Importance of Subscores
We value every aspect of our guests’ experience, which is why we allow separate subscores for crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores provide valuable insights into specific aspects of your stay. It’s important to note that subscores and overall scores are submitted independently, with no direct connection between them.
Your Feedback Matters
We welcome reviews from guests who have booked accommodations through our platform, regardless of whether they stayed at the property or simply visited. We appreciate your feedback as it helps us improve. Should you wish to edit a review you’ve already submitted, our Customer Service team is always available to assist you.
Rooting Out Fake Reviews
Ensuring the integrity of our platform is of utmost importance to us. We have dedicated teams, both human and automated, that specialize in detecting and removing fake reviews. If we come across any suspicious activity, we promptly delete the reviews and take appropriate action against the responsible parties. We encourage our users to report any suspicious reviews to our Customer Service team, allowing our fraud experts to investigate further.
Our Review Guidelines
While we aim to publish both positive and negative reviews, there are certain content guidelines we adhere to. Reviews that include or reference politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be displayed.
Timeliness and Relevance
To ensure the reviews we showcase remain relevant, we only accept reviews submitted within 3 months of check-out. Additionally, reviews may cease to be displayed after 36 months or if the accommodation undergoes a change of ownership. Our goal is to provide our users with up-to-date and accurate information.
Engaging with Reviews
At Sungreen Resort & Spa Habarana, we value open communication. Accommodations have the ability to reply to reviews, enabling us to address any concerns or express our gratitude for positive feedback. We believe in fostering a sense of community and appreciate the opportunity to engage with our guests.
Sorting and Filtering Reviews
When browsing through multiple reviews, you will find the most recent ones at the top, taking into account various factors such as language and the presence of comments. To further enhance your browsing experience, you have the option to sort and filter reviews based on the time of year, review score, and more.
Upholding Quality Standards
At DHPL Travels, we hold ourselves to high standards of quality. As part of our commitment to Expertise, Authoritativeness, Trustworthiness, and Experience (E-E-A-T), we ensure that the content on our platform is relevant and family-friendly, allowing for freedom of expression and diverse opinions. These guidelines apply to all comments, regardless of their tone.
Guidelines for Contributors
When sharing your experiences, we kindly ask that your contributions be travel-related and provide detailed insights to help others make informed decisions. Personal, political, ethical, or religious commentaries should be avoided. Likewise, it is important to maintain a global audience in mind, refraining from profanity or attempts to bypass content guidelines through creative spelling. Comments or media that promote hate speech, discrimination, threats, explicit content, violence, or illegal activities will not be permitted.
Genuine and Unique Content
We value authenticity. Reviews hold the most value when they are original and unbiased. Your contribution should reflect your personal experience and remain independent of any incentives or biases. Accommodation partners associated with DHPL Travels are prohibited from posting on behalf of guests or offering incentives in exchange for reviews. We strongly discourage negative reviews aimed at tarnishing a competitor’s reputation.
At DHPL Travels, we prioritize the privacy of our users. We make every effort to protect personal information, including email addresses, phone numbers, website URLs, social media accounts, and other similar details. Rest assured that any information shared with us will be treated with the utmost confidentiality.
The Guest Voice
The opinions expressed in reviews belong solely to our valued customers and do not represent the views of DHPL Travels. We do not assume responsibility or liability for any reviews or responses provided by our users. As a distributor, we facilitate the sharing of these comments and responses without any obligation to verify their accuracy. By default, reviews are sorted based on the date of submission and other relevant criteria, ensuring that the most useful and recent reviews are easily accessible.
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At DHPL Travels, we strive to provide you with an exceptional experience at Sungreen Resort & Spa Habarana. To learn more or book your stay, visit DHPL Travels.