Sun And Moon Hotel: A Review of’s Review System

Have you ever wondered how online platforms determine the overall score of a hotel or accommodation? At, each review score is carefully calculated to provide you with an accurate representation of the guest experience. Let’s dive into the process and guidelines that ensure the reviews you read are trustworthy and reliable.

How Review Scores are Calculated uses a scale of 1 to 10 to assess reviews. To determine the overall score, all the review scores are added up and divided by the total number of reviews received. Guests have the opportunity to give separate subscores in essential areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are submitted independently, without any direct link between them.

Genuine Guest Reviews values the authenticity of reviews. Therefore, only guests who have booked and stayed at an accommodation through the platform can review it. However, if you visited the property but didn’t actually stay there, you can still share your experience. In case you need to edit a review you’ve already submitted, simply reach out to’s Customer Service team.

Fighting Against Fake Reviews

To maintain a trustworthy review system, has a team dedicated to detecting fake reviews. They employ both people and automated systems to identify and eliminate any fraudulent submissions. If any suspicious activity or reviews catch your attention, you can report it to’s Customer Service team for further investigation.

Guidelines for Review Content aims to publish both positive and negative reviews, as they believe in transparency. However, certain content is not displayed to ensure the quality and relevance of the reviews. Reviews that include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation will not be published. has strict review guidelines in place to maintain the integrity of the platform.

Timeliness and Relevance

To ensure review relevancy, only accepts reviews submitted within 3 months of checking out. Reviews may also be removed if they are more than 36 months old or if the accommodation undergoes a change of ownership. This helps to keep the information up to date and reflects the current state of the establishment.

Accommodation Responses allows accommodations to respond to reviews. This feature encourages open communication and allows for further clarification or resolution of any issues mentioned in the reviews. This way, hotels can directly engage with their guests and address any concerns.

Sorting and External Review Scores

When browsing through multiple reviews, you will find the most recent ones at the top, taking into account factors such as language and the presence of additional comments. also occasionally displays external review scores from well-known travel websites, ensuring transparency by clearly indicating when such scores are shown.

Guidelines and Standards for Reviews sets guidelines and standards to ensure that the content remains relevant and family-friendly. Contributions should be travel-related, detailed, and helpful in assisting others’ decision-making processes. Personal, political, ethical, or religious commentary should be avoided, as should any attempts to use profanity or promote illegal activities. All contributions should be genuine and unique, reflecting the individual guest’s experience. does not tolerate reviews posted by property partners on behalf of guests, nor does it accept negative reviews submitted with the intention of diminishing a competitor’s rating.

Privacy and Translations Disclaimer

Respecting the privacy of others is of utmost importance to Therefore, any personal information such as email addresses, phone numbers, and social media accounts will be obscured.

It’s important to note that any translations provided by Google are just for reference purposes. Google disclaims all warranties related to translations, including their accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement. strives to provide a reliable and transparent review system to help you make informed decisions. Explore the reviews at DHPL Travels and plan your next adventure with confidence! Visit DHPL Travels today!

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