Understanding Review Scores
At Summer Villa Ella, we believe that each review score tells a story. Ranging from 1 to 10, these scores are the culmination of our guests’ experiences. To calculate the overall score, we take the sum of all review scores and divide it by the total number of reviews received. Our guests have the option to provide separate subscores in key areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are submitted independently without any direct correlation between them.
Submitting and Editing Reviews
If you have stayed at our accommodations or even visited the property without actually staying, you have the ability to review your experience on our platform. Should you need to make changes to a review you have already submitted, our Customer Service team is readily available to assist you.
Fighting against Fake Reviews
We take the authenticity of our reviews seriously at Summer Villa Ella. To ensure the integrity of our platform, we employ a team of specialists and automated systems dedicated to detecting and removing any fraudulent reviews. If you come across a suspicious review, we encourage you to report it to our Customer Service team. Our dedicated fraud team will thoroughly investigate the matter.
Publishing Guidelines
At Summer Villa Ella, our goal is to showcase a diverse range of guest experiences. While we strive to publish every review we receive, both positive and negative, there are certain guidelines we follow. We do not display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. We have a zero-tolerance policy for any violations of our review guidelines.
Timeliness and Relevance
To ensure the relevance of our reviews, we generally accept reviews submitted within 3 months of checking out. Reviews may no longer be displayed once they are 36 months old or if there has been a change of ownership at the accommodation.
Engaging with Reviews
At Summer Villa Ella, we value open communication. As an accommodation, you have the opportunity to respond to guest reviews, providing additional context and addressing any concerns.
Sorting and Filtering
When browsing through multiple reviews, the most recent ones will appear at the top. However, there are other factors, such as language, whether the review includes comments, and other considerations that may influence the sorting order. You can further sort and filter the reviews based on the time of year, review score, and other criteria.
External Review Scores
In some cases, we may display external review scores from well-known travel websites. We make it clear when these scores are sourced from external platforms, ensuring transparency and providing a comprehensive overview of the accommodation.
Guidelines and Standards for Reviews
To maintain a relevant and family-friendly environment, Summer Villa Ella adheres to guidelines and standards for reviews. These guidelines apply regardless of the comment’s tone. We kindly request that contributions focus on travel-related experiences and provide helpful and detailed information to assist other travelers. Please refrain from including personal, political, ethical, or religious commentary. Our Customer Service and Accommodation Service teams are available to address any concerns regarding our services.
Embracing Diversity
As Summer Villa Ella caters to a global audience, we appreciate contributions that are appropriate for everyone. We kindly ask that you avoid using profanity or attempting to approximate it through creative spelling in any language. Comments and media that contain hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promotion of illegal activities are strictly prohibited.
Genuine and Unbiased Content
At Summer Villa Ella, we place great value on genuine and unique reviews. Reviews hold the most value when they are original and unbiased. We encourage you to share your personal experiences without any influence. Property partners of Booking.com are not allowed to post reviews on behalf of guests or offer incentives in exchange for reviews. We do not tolerate negative reviews submitted with the intention to harm a competitor’s rating.
Respecting Privacy
At Summer Villa Ella, we respect the privacy of all individuals. To ensure the protection of personal information, we make every effort to obscure details such as email addresses, telephone numbers, website addresses, social media accounts, and similar information.
The Opinions of Our Guests
The opinions expressed in contributions are solely those of our guests and do not represent the views of Summer Villa Ella. Booking.com does not assume responsibility or liability for any reviews or responses. As a distributor, Booking.com does not verify the accuracy of these comments and responses but merely provides a platform for their publication.
Sorting Options and Translations Disclaimer
By default, reviews are sorted based on the date of the review. Additional criteria are taken into account to display the most relevant reviews, including elements like language, reviews with text, and non-anonymous reviews. Depending on your preferences, you may have access to additional sorting options such as by traveler type or review score. Please note that translations may be provided by Google Translate. Google disclaims all warranties related to these translations, including any warranties of accuracy, reliability, and fitness for a particular purpose.