Introduction
At Star Holiday Resort, we value every guest’s feedback. Our comprehensive review system allows guests to provide individual scores in important areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These individual scores are then combined to calculate an overall score. Please note that there is no direct link between the overall score and the subscores.
Guest Reviews and Editing
If you have booked an accommodation through our platform and have stayed there, or even if you have visited the property without actually staying, you can leave a review. If you ever need to edit a review you have already submitted, simply reach out to our dedicated Customer Service team.
Fraud Detection and Reporting
We take the authenticity of reviews seriously. To maintain the integrity of our platform, we have a team of experts and automated systems that specialize in detecting and removing any fake reviews. If you come across any suspicious content, please report it to our Customer Service team. Our dedicated fraud team will thoroughly investigate and take appropriate action if necessary.
Review Guidelines
Our goal is to publish all reviews, whether they are positive or negative. However, there are certain types of content that we do not display. This includes politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam or fake content, animal cruelty, impersonation, and any violations of our review guidelines.
Review Timelines
To ensure relevance, we only accept reviews submitted within 3 months of checking out. Reviews that are 36 months old or older may no longer be displayed, or they may be removed if the accommodation has undergone a change in ownership.
Accommodation Responses
At Star Holiday Resort, we believe in fostering open communication. Accommodations have the opportunity to reply to reviews, allowing for a constructive dialogue between our guests and property partners.
Sorting and External Reviews
When multiple reviews are available, the most recent ones will be displayed first, taking into account other factors such as language and whether the review includes comments in addition to a rating. You have the ability to sort and filter reviews based on the time of year, review score, and more. Occasionally, we may also include external review scores from well-known travel websites, but rest assured, we will always indicate when this is the case.
Guidelines and Standards for Reviews
To maintain a family-friendly and inclusive environment, we have guidelines and standards in place for all reviews on Star Holiday Resort. These guidelines are aimed at ensuring that the content remains relevant and helpful to our global audience. Contributions should be travel related and should avoid personal, political, ethical, or religious commentary. We do not permit any form of hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activities. All content should be genuine and unique to the guest, and property partners are not allowed to post on behalf of guests or offer incentives in exchange for reviews. Additionally, we respect the privacy of others and take measures to safeguard personal information.
Translations Disclaimer
Please note that translations provided by Google may be available within our service. However, Google disclaims any warranties related to the translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
We value your input and appreciate your contribution to the Star Holiday Resort community. Your reviews help us maintain our commitment to excellence. Start sharing your experiences with us today!