At DHPL Travels, we strive for transparency and authenticity in our reviews. Each review score is meticulously calculated to provide an accurate representation of the accommodation. We take into account various aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Guests submit their overall scores and subscores independently, ensuring an unbiased evaluation.
Reviewing an Accommodation
If you have booked an accommodation through our platform and stayed there, or even if you visited the property without staying, you are eligible to share your experience. Editing a review you have already submitted is possible by contacting our dedicated Customer Service team.
Trust and Detection of Fake Reviews
To maintain the integrity of our platform, we have a team specialized in detecting and addressing fake reviews. We employ both manual and automated systems to identify any fraudulent activities. If we come across any such reviews, we promptly remove them and take appropriate action against those responsible. We encourage our users to report any suspicious content to our Customer Service team so that our fraud experts can investigate further.
At DHPL Travels, we strive to publish a broad range of reviews, both positive and negative. However, we have certain guidelines in place to ensure the quality and relevancy of the content. We do not display reviews that contain politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. Violation of our review guidelines is taken seriously.
Timeline and Display of Reviews
To ensure the relevance and timeliness of reviews, we only accept submissions within 3 months of checking out. Reviews that are older than 36 months may no longer be displayed, and if there is a change of ownership of the accommodation, we may also stop showing reviews. The most recent reviews are prioritized and appear at the top, taking into consideration factors such as language, ratings, and comments. Users have the option to sort and filter reviews based on their preferences, such as time of year or review score.
Guidelines and Standards for Reviews
Our guidelines and standards are designed to maintain the quality and family-friendly nature of the content on DHPL Travels. We encourage contributors to provide detailed and helpful reviews that aid others in making informed decisions. While expressing opinions, we expect contributors to avoid including personal, political, ethical, or religious commentary. Promotional content and issues related to our services should be directed to our Customer Service or Accommodation Service teams. Contributions should be suitable for a global audience, refraining from profanity, hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promotion of illegal activities.
Authenticity and Uniqueness
At DHPL Travels, we value genuine and unbiased reviews. We believe that original contributions are the most valuable. Property partners affiliated with DHPL Travels are prohibited from posting on behalf of guests or offering incentives in exchange for reviews. We do not tolerate attempts to negatively impact a competitor’s rating through false reviews.
Respecting the privacy of our users is of utmost importance to us. We take measures to safeguard personal information such as email addresses, phone numbers, website addresses, social media accounts, and similar details. Booking.com, as a distributor, holds no responsibility or liability for the opinions expressed in reviews. We act as a platform for customers and properties to share their experiences and thoughts.
Please note that translations on our platform may be powered by Google. While we strive for accuracy, Google disclaims all warranties related to the translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
DHPL Travels offers a platform for authentic and reliable reviews. Head over to our website to explore more accommodations and plan your next adventure. DHPL Travels