Subscores, Overall Score, and Guest Reviews
At South Point Villa, we value the feedback and experiences of our guests. To ensure transparency, we assign review scores between 1 and 10 based on different aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. The overall score is calculated by averaging all the individual review scores received. It’s important to note that guests submit their subscores and overall scores independently, with no direct link between them.
Genuine Guest Reviews and Editing
We encourage guests to leave reviews for their accommodation experiences, whether they actually stayed at South Point Villa or simply visited the property. If you need to edit a review you’ve already submitted, please reach out to our Customer Service team, and they will be happy to assist you.
Identifying and Addressing Fake Reviews
At South Point Villa, we have dedicated teams and automated systems in place to detect and promptly remove any fake reviews submitted to our platform. We prioritize maintaining the integrity of our reviews. If you come across any suspicious content, please report it to our Customer Service team so that our fraud experts can investigate.
Review Guidelines and Content Standards
To ensure the relevance and appropriateness of reviews, we adhere to strict guidelines and standards. We aim to create a family-friendly and informative platform while respecting freedom of expression. Contributions should primarily focus on travel-related experiences and should not include personal, political, ethical, or religious commentary. Additionally, promotional content and references to illegal activities, sensitive personal information, hate speech, discrimination, violence, or impersonation are strictly prohibited. Violations of our review guidelines will result in the non-publication of the review.
Timeliness and Ownership Changes
To maintain the relevance of reviews, we accept submissions within 3 months of check-out. Reviews older than 36 months may no longer be displayed, or if there has been a change of ownership for the accommodation.
Accommodation Responses and Review Sorting
South Point Villa values open communication with our guests. Therefore, accommodations have the option to respond to reviews. We prioritize the most recent reviews, considering factors such as language, presence of comments, and the nature of the rating. Guests can sort and filter reviews based on their preferences, such as time of year and review score.
External Review Scores and Transparency
In some cases, we may display external review scores from other well-known travel websites. Transparency is crucial to us, so we make it clear when these scores are included.
Guidelines and Standards for Reviews
At South Point Villa, we are committed to maintaining a respectful and inclusive environment for all our guests. We kindly ask that contributions meet the following guidelines:
- Contributions should be travel-related and help others make informed decisions.
- Please avoid profanity and offensive language in any language.
- Hate speech, discrimination, threats, sexually explicit remarks, violence, and the promotion of illegal activities are strictly prohibited.
- Reviews should be genuine, original, and unbiased. Property partners are not allowed to post reviews on behalf of guests or offer incentives in exchange for reviews.
- Respecting the privacy of others is important to us. We will make efforts to protect email addresses, telephone numbers, website addresses, social media accounts, and similar details.
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At South Point Villa, we appreciate your time and the trust you place in our reviews. We strive to provide a reliable and informative platform for all travelers. Book your stay with us and discover the enchanting beauty of Sri Lanka.