Introduction
At DHPL Travels, we pride ourselves on providing accurate and reliable reviews to help our customers make informed decisions. Our review scores are based on a scale of 1 to 10, and we calculate the overall score by averaging all the review scores received. Guests have the opportunity to rate specific aspects of their experience, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that the subscores and overall scores are submitted independently by the guests, without any direct link between them.
Authentic Reviews
To ensure the authenticity of our reviews, we only allow guests who have booked through our platform to submit a review. Whether you stayed at the accommodation or simply visited the property, your feedback is valuable. If you need to make changes to a review you’ve already submitted, please reach out to our Customer Service team, and they will gladly assist you.
Combatting Fake Reviews
We have dedicated teams and automated systems in place to detect and remove any fraudulent reviews from our platform. If we identify any suspicious activity, we take immediate action, including deletion of the reviews and appropriate measures against those responsible. We encourage our users to report any questionable content to our Customer Service team so that our fraud team can thoroughly investigate.
Review Guidelines and Standards
At DHPL Travels, we strive to maintain high standards of expertise, authoritativeness, trustworthiness, and experience (E-E-A-T) in line with the importance of Your Money or Your Life (YMYL) standards. To ensure the quality of our content, we reserve the right to moderate and exclude reviews that violate our guidelines. These include:
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g., emails, phone numbers, credit card information)
- Offensive language, hate speech, discrimination, threats, or violence
- Spam and fake content
- Animal cruelty
- Impersonation
- Any violation of our review guidelines
To maintain relevance, we accept reviews submitted within 3 months of checking out and may cease displaying reviews that are older than 36 months or when there is a change of ownership at the accommodation.
Accommodation Responses and Review Sorting
We provide the opportunity for accommodations to respond to reviews, facilitating open communication between guests and establishments. When browsing through multiple reviews, the most recent ones appear at the top, taking various factors into account, such as language and whether they include comments. You can easily sort and filter reviews based on the time of year, review score, and more.
External Review Scores
Occasionally, we may present external review scores from well-known travel websites. We always make it clear when we include these scores to provide you with a comprehensive understanding of the accommodations.
Guidelines and Standards for Reviews
At DHPL Travels, our guidelines and standards aim to ensure the relevance and family-friendliness of the content, without limiting expression or strong opinions. We kindly request that all contributions adhere to the following:
- Contributions should be travel-related, offering detailed insights to help fellow travelers make informed decisions.
- Please refrain from including personal, political, ethical, or religious commentary. Promotional content is not permitted.
- Contributions should be appropriate for a global audience. We kindly ask that you avoid the use of profanity or creative spelling attempts to approximate it in any language. Hate speech, discriminatory remarks, threats, sexually explicit comments, violence, and promotion of illegal activities are strictly prohibited.
- All content should be genuine, unique, and unbiased. We value original contributions that reflect your personal experience. Accommodation partners affiliated with DHPL Travels must not post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate attempts to manipulate ratings by submitting negative reviews about competitors.
- We respect the privacy of others and take the necessary measures to protect sensitive information, such as email addresses, telephone numbers, website addresses, social media accounts, and similar details.
Please note that the opinions expressed in the contributions are those of DHPL Travels customers and properties, and not of DHPL Travels itself. DHPL Travels does not accept responsibility or liability for any reviews or responses. As a distributor, we are not obligated to verify the accuracy of the comments and responses, but we strive to provide the most relevant reviews based on the date and additional criteria. Additional sorting options may be available based on traveler type or score.
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At DHPL Travels, we are committed to providing accurate and reliable information to help you plan your perfect trip. Visit DHPL Travels now to discover your next unforgettable experience in Kandy: DHPL Travels.