Introduction
At DHPL Travels, we strive to provide the best experience for our guests. Whether you’re looking to book accommodations or share your valuable feedback, we’ve got you covered. This article will guide you through the process of reviewing accommodations and highlight our guidelines to ensure relevant and genuine reviews.
Contacting Sigiriya Village Hotel
To get in touch with Sigiriya Village Hotel, please reach out to our Customer Service team. They will be happy to assist you with any queries or concerns you may have regarding your stay. You can edit a review you’ve already submitted by contacting our Customer Service team as well.
Detecting and Handling Fake Reviews
At DHPL Travels, we have a dedicated team of experts and automated systems to detect and eliminate any fake reviews. If you come across any suspicious activity or believe a review to be fraudulent, please report it to our Customer Service team. Our fraud team will thoroughly investigate and take appropriate action if necessary.
Review Guidelines
We value the opinions and experiences of our guests. However, to maintain the integrity of our platform, we have certain guidelines in place. Here’s what we won’t display in our reviews:
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g., emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e., pretending to be someone else)
- Any violation of our review guidelines
Relevant and Timely Reviews
To ensure that reviews are relevant and up-to-date, we only accept reviews submitted within 3 months of checking out. Reviews older than 36 months may no longer be displayed, or if the property undergoes a change of ownership.
Accommodation Responses and Sorting
At Sigiriya Village Hotel, accommodations have the option to reply to reviews. We believe in providing a platform for open communication between guests and establishments.
When multiple reviews are available, the most recent ones will be displayed at the top. Sorting options based on time of year, review score, and more are also available.
Review Translations
To reach a global audience, we may provide translations powered by Google. However, please note that Google disclaims all warranties related to the translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
Conclusion
At DHPL Travels, we value your feedback and strive to create a trustworthy and reliable platform for both guests and accommodations. By following our review guidelines and participating in open and honest communication, you contribute to the growth and improvement of our services. We appreciate your cooperation and look forward to assisting you throughout your journey. For more information about Sigiriya Village Hotel, please visit our website DHPL Travels.
