Introduction
At DHPL Travels, we believe in providing exceptional experiences for our guests. That’s why we place great importance on customer reviews. Each review score is based on a scale of 1 to 10. To determine the overall score, we calculate the average of all review scores received. Guests have the opportunity to provide individual subscores in key areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s worth noting that the subscores and overall scores are submitted independently and are not directly linked.
Reviewing an Accommodation
If you’ve booked an accommodation through our platform and either stayed there or visited the property, you can leave a review. Should you wish to edit a review that you’ve already submitted, simply get in touch with our Customer Service team, and they’ll be happy to assist you.
Ensuring Authenticity
At DHPL Travels, we take the authenticity of reviews seriously. We have a dedicated team, as well as automated systems, that specialize in identifying and removing fake reviews. If any suspicious activity is detected, we promptly investigate and take appropriate action. We encourage our guests to report any concerns they may have to our Customer Service team so that our fraud team can thoroughly investigate.
Review Guidelines and Exclusions
We aim to publish all reviews we receive, whether positive or negative. However, there are certain criteria that will result in a review not being displayed. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), explicit language, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
To ensure relevancy, we generally accept reviews that are submitted within 3 months of checking out. Additionally, reviews may no longer be visible after 36 months or if there is a change of ownership for the accommodation.
Accommodation Responses and Sorting
At DHPL Travels, we value open communication. Accommodations have the option to respond to reviews, fostering a constructive dialogue with guests.
When multiple reviews are available, the most recent ones are displayed at the top, taking into consideration factors such as language and whether they contain comments or only ratings. To help you find the most relevant reviews, we offer sorting and filtering options based on the time of year, review score, and more.
Guidelines and Standards for Reviews
Our goal at DHPL Travels is to provide a platform for reviews that is informative and family-friendly, while still allowing for diverse opinions. The following guidelines and standards apply to all comments:
- Contributions should pertain to travel experiences and be helpful in aiding others’ decision-making processes.
- Please refrain from including personal, political, ethical, or religious commentary. Additionally, promotional content will be removed, and any issues regarding DHPL Travels’ services should be directed to our Customer Service or Accommodation Service teams.
- To maintain a global audience, please avoid the use of profanity or any attempts to replace it with creative spelling in any language. Hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities will not be tolerated.
- Genuine and unique content is highly valued. Reviews are most valuable when they are original and unbiased. Property partners of DHPL Travels should not post reviews on behalf of guests or offer incentives in exchange for reviews. Negative reviews that are submitted with the intent to harm the reputation of competitors will not be tolerated.
- Respecting the privacy of others is crucial. DHPL Travels takes steps to protect the privacy of individuals by obscuring email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in reviews are those of DHPL Travels’ customers and properties and do not necessarily reflect the views of DHPL Travels. DHPL Travels assumes no responsibility or liability for any reviews or responses. Please note that by default, reviews are sorted by date and other relevant criteria, including language, text content, and reviewer anonymity. Additional sorting options may also be available based on the type of traveler or review score.
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For an unforgettable experience at Lake Front Villa, book with DHPL Travels today!
