Serene Villa Hiriketiya


At DHPL Travels, we understand the importance of authentic reviews. That’s why we have a thorough system in place to ensure credibility and transparency. Let’s take a closer look at how reviews work on our platform.

Review Scores

Each review on DHPL Travels is rated on a scale of 1 to 10. To calculate the overall score, we aggregate all the review scores and divide the total by the number of reviews received. Guests have the option to provide separate subscores for essential categories such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores and the overall score are submitted independently, without a direct link between them.

Reviewing Accommodations

If you have booked and stayed at an accommodation through our platform, or even if you visited the property but didn’t stay overnight, you can leave a review. If you need to make any changes to a review you have already submitted, simply reach out to our Customer Service team, and they will assist you promptly.

Fighting Fake Reviews

At DHPL Travels, we have dedicated teams and advanced automated systems that specialize in detecting and removing fake reviews. If we come across any suspicious reviews, we take immediate action by deleting them and, if necessary, investigating the responsible party. We encourage our users to report any suspicious activity to our Customer Service team so that our fraud specialists can thoroughly investigate the matter.

Review Publication Guidelines

While we strive to publish all reviews, positive and negative, there are certain criteria we adhere to. We do not display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam and fake content, animal cruelty, impersonation, or any violation of our review guidelines. These guidelines help us maintain a respectful and informative review platform.

Relevance and Timeframe

To ensure that reviews stay relevant, we only accept reviews submitted within 3 months of checking out. Reviews that are older than 36 months or pertain to accommodations that have undergone a change of ownership may no longer be displayed.

Accommodation Responses

At DHPL Travels, we value the opinions and experiences of both guests and accommodation partners. As a result, accommodations have the option to respond to reviews.

Sorting and Filtering

When multiple reviews are available, we prioritize the most recent ones. However, other factors such as language, the presence of comments in addition to ratings, and more, may also influence the order of reviews. To provide you with the most personalized experience, we offer sorting and filtering options based on the time of year, review score, and more.

External Review Scores

Occasionally, we may display review scores from well-known travel websites. Rest assured, we clearly indicate when these external scores are shown.

Guidelines and Standards for Reviews

To maintain a high standard of quality and integrity in our reviews, we have established guidelines that apply to all contributions. These guidelines ensure that our content remains relevant and family-friendly, without restricting expression or diverse opinions. Here are some key points to keep in mind:

  1. Contributions should be travel-related and provide detailed insights to help fellow travelers make informed decisions. Personal, political, ethical, or religious commentary is discouraged.
  2. Contributions should be suitable for a global audience. We kindly request that users refrain from using profanity or attempting to bypass language filters. Hate speech, discriminatory remarks, threats, sexually explicit language, violence, and the promotion of illegal activities will not be tolerated.
  3. All content should be genuine and unique to each individual contributor. We value original and unbiased reviews. Accommodation partners are prohibited from posting on behalf of guests or incentivizing reviews. We do not tolerate negative reviews submitted with the intention of damaging a competitor’s reputation.
  4. Respect for privacy is paramount. DHPL Travels takes measures to protect personal information such as email addresses, phone numbers, website addresses, and social media accounts.

Disclaimer: Translations

Please note that translations on our platform are powered by Google. As such, Google assumes all responsibility for the accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement related to these translations.

We hope this clarifies the review process at DHPL Travels. For more information or assistance, feel free to explore our website or contact our friendly Customer Service team. Happy travels!

DHPL Travels

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