Unveiling the Essence of Review Scores
At DHPL Travels, we believe in providing the most accurate and reliable information to our valued guests. That’s why we have developed a comprehensive review system for accommodations. Our review scores are derived from the collective feedback of our guests, ensuring a fair and balanced evaluation.
Understanding the Review Scores
To calculate the overall score that you see, we aggregate all the review scores received and divide them by the total number of reviews. This approach allows us to present you with an accurate representation of the accommodation’s quality. Additionally, our guests have the option to provide separate ‘subscores’ for essential aspects such as location, cleanliness, staff, comfort, facilities, value for money, and free Wi-Fi. It’s important to note that these subscores are independent of the overall rating.
Your Reviews Matter
We value your opinion and encourage you to share your experiences with accommodations booked through our platform. Whether you stayed at the property or visited without staying, your review contributes to the collective knowledge of fellow travelers. If you wish to edit a review you have already submitted, our Customer Service team is here to assist you.
Ensuring Authenticity
At DHPL Travels, authenticity is paramount. We employ a dedicated team and advanced automated systems to detect and eliminate any fake reviews submitted to our platform. If you come across any suspicious content, please report it to our Customer Service team, and our Fraud department will thoroughly investigate the matter.
Guidelines for Publication
We take pride in publishing both positive and negative reviews, promoting transparency and accountability. However, we refrain from displaying reviews that contain politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
To ensure the relevance of reviews, we accept submissions within three months of checkout and may stop displaying reviews that are older than 36 months or when the accommodation undergoes a change of ownership.
Engaging with Accommodations
We encourage accommodations to engage with their guests by responding to reviews. This open line of communication allows for a more personalized and satisfying experience.
Unveiling the Most Recent Reviews
At DHPL Travels, we prioritize the latest information. Therefore, when multiple reviews are available, the most recent ones will appear at the top. Other factors, such as language and the presence of additional comments, also influence the sorting. If desired, you can sort and filter reviews based on time of year, review score, and more.
Trusted External Sources
To provide you with a comprehensive understanding, we may display external review scores from well-known travel websites. Rest assured, we always make it clear when we include such information.
Guidelines and Standards for Reviews
At DHPL Travels, we adhere to strict guidelines and standards to ensure that our content remains relevant and family-friendly while allowing for diverse opinions. Contributions should focus on travel-related experiences and offer detailed insights to assist others in making informed decisions. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed, and any issues with our services should be directed to our dedicated Customer Service or Accommodation Service teams.
We strive to maintain content that is appropriate for a global audience, and thus we kindly ask you to avoid using profanity or attempting to bypass our filters with creative spelling. Comments or media that contain hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promote illegal activities will not be permitted.
All contributions should be genuine, reflecting your personal experiences. We highly value original and unbiased reviews. Accommodation partners affiliated with DHPL Travels should refrain from posting on behalf of guests or offering incentives in exchange for reviews. We do not tolerate negative reviews submitted for the sole purpose of disparaging competitors.
We respect the privacy of all individuals involved. Therefore, we take measures to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions belong solely to DHPL Travels customers and properties, independent of DHPL Travels. We do not assume responsibility or liability for any reviews or responses. As a distributor, we act solely as a platform and do not verify or publish the comments and responses.
By default, reviews are sorted based on the review date and additional criteria to present the most relevant feedback. These criteria include language, reviews with text, and non-anonymous reviews. Depending on your preferences, you may have access to additional sorting options based on the type of traveler or review score.
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At DHPL Travels, we are committed to providing you with a seamless and trustworthy travel experience. Explore the world with confidence, starting with our Serendib Signature Resort. DHPL Travels awaits you!
